Application System Analyst

Sobeys; Edmonton; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Sobeys is seeking an Application System Analyst to join our IT team across Canada, with bases in Edmonton or Calgary. The role focuses on delivering remote IT incident support for Retail environments, managing changes, and ensuring SLA adherence.

You will work on hardware and software deployments, develop knowledge bases and release artifacts, and participate in continuous improvement initiatives. The role requires 1–3 years of relevant experience in technical support and a degree in computer

Qualifications

• 1–3 years relevant experience in technical support.
• College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.
• Experience working in a Retail environment an asset.

Responsibilities

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA.
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.
• Develops support and troubleshooting guides for all new technology before deployment to Stores.
• Develops, updates and maintains Support Definition Documents.
• Complies with Release Management Processes and is responsible for developing Release artifacts.
• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.
• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.
• Complies with IT policies and procedures, especially those for quality and productivity standards.
• Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.
• Mentors other team members and acts as a technical expert.
• Participates in IT projects.
• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).

Skills

Technical support

Troubleshooting

Documentation

Retail experience

Education

College diploma or university degree in CS/IS/related

Job description

Calgary Corporate Office, 1020 64 Avenue Northeast, Calgary, Alberta, Canada

Edmonton RSC Corporate Office, 12910 156 Street, Edmonton, Alberta, Canada

Job Description

Posted Tuesday, July 14, 2026 at 4:00 a.m.

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Application System Analyst . This role can be based out of one our main offices including: Stellarton, NS; Edmonton & Calgary, AB; Mississauga, ON.

As a Application System Analyst with Sobeys you will:

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.


• Responsible for resolving incidents and fulfilling requests assigned within defined SLA.


• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.


• Develops support and troubleshooting guides for all new technology before deployment to Stores.


• Develops, updates and maintains Support Definition Documents.


• Complies with Release Management Processes and is responsible for developing Release artifacts.


• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.


• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.


• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.


• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.


• Complies with IT policies and procedures, especially those for quality and productivity standards.


• Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.


• Mentors other team members and acts as a technical expert.


• Participates in IT projects.


• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).

#LI-Hybrid

• 1 to 3 years relevant experience in technical support.


• College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience.


• Experience with troubleshooting principles, methodologies, and issue resolution techniques


• Able to develop and interpret technical documentation.


• Experience working in a Retail environment an asset.

Who we are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Calgary Corporate Office, 1020 64 Avenue Northeast, Calgary, Alberta, Canada

Edmonton RSC Corporate Office, 12910 156 Street, Edmonton, Alberta, Canada