Senior Application System Analyst

Sobeys; Burnaby; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Total Rewards package

10% in-store discount

Health and dental benefits

Job summary

Sobeys Inc. is seeking a Senior Application System Analyst, Salesforce, to strengthen our IT Ecommerce and Shared Solutions Team. You will support Service Cloud and B2B Commerce Cloud platforms, lead development lifecycles, and translate business needs into scalable Salesforce solutions.

The role can be based in Calgary, Mississauga, or Burnaby, with a full-time schedule. You will mentor teams, manage backlogs, and partner with vendors to deliver enhancements while focusing on customer-first

Qualifications

• Bachelor's degree in Computer Science, Business Administration or related specialization or experience in Technology
• Minimum of 6 years of progressive experience in IT
• Salesforce Administrator Certification is a must
• Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus
• Experience in managing internal development teams, outsourced service providers and vendor relationships
• Excellent communication skills with a demonstrated ability to collaborate in a matrix organization
• Experience in managing and prioritizing multiple product backlogs
• Previous experience in the retail industry is preferred
• Project Management certification is a plus (e.g. CAPM, PMP, CSM)

Responsibilities

• Work within a multi-skilled team in charge of a portfolio of Service Cloud platform
• Demonstrate deep knowledge of Salesforce Core Platform
• Maintain up-to-date expertise in Salesforce Service Cloud platform or B2B Commerce Cloud, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application
• Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation
• Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary
• Identify opportunities to automate processes, or otherwise innovate on business operations using application features
• Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices
• Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models
• Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design
• Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications
• Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects
• Support project activities and deliverables as needed
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation

Skills

Customer-focused

Root cause analysis

Team leadership

Backlog management

Collaboration in matrix org

Education

Bachelor's degree in CS / Business / related specialization

Tools

Salesforce Service Cloud

Salesforce B2B Commerce Cloud

Salesforce NetZero cloud

Microsoft Azure Experience Cloud

API development / system integrations

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Senior Application System Analyst, Salesforce

Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key issues and providing support to our Sobeys customers. You'll play a crucial role in ensuring smooth operations and driving improvements in our Salesforce Service Cloud, B2B Commerce Cloud, and NetZero cloud platforms within the IT Ecommerce and Shared Solutions Team Portfolio.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role can be based out of one our main offices including Calgary, AB; Mississauga, ON, Burnaby, BC.

Here’s What You’ll Be Focusing

• Work within a multi-skilled team in charge of a portfolio of Service Cloud platform.
• Demonstrate deep knowledge of Salesforce Core Platform.
• Maintain up-to-date expertise in Salesforce Service Cloud platform or B2B Commerce Cloud, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application.
• Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation.
• Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary.
• Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models.
• Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design.
• Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications.
• Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects.
• Support project activities and deliverables as needed.
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.

What You Have To Offer

• A bachelors degree in Computer Science, Business Administration or related specialization or experience in Technology
• Minimum of 6 years of progressive experience in IT.
• Salesforce Administrator Certification is a must.
• Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus.
• Experience in managing internal development teams, outsourced service providers and vendor relationships.
• Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
• Experience in managing and prioritizing multiple product backlogs
• Previous experience in the retail industry is preferred.
• Project Management certification is a plus (e.g. CAPM, PMP, CSM)

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth.

Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.