Application Support Technician

Groupe-Vision-New-Look-; Montreal (administrative region); Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

On-site parking

Paid vacation and sick leave

Employee discounts

Job summary

New Look Vision Group Inc. in Montreal is seeking a dynamic IT support specialist to help branches with applications and to lead training on new tools. You will join a collaborative team, working with POS, appointment scheduling and inventory systems, while creating clear documentation and manuals.

The role emphasizes customer-focused service, strong communication, and a willingness to learn, with opportunities for professional development in innovative retail tech projects.

Qualifications

• Strong understanding of retail dynamics and relationships between suppliers, retailers and consumers.
• Proficiency with MS Office, especially Excel.
• Analytical and meticulous mindset with strong organizational skills.
• Ability to train others and share knowledge effectively.
• Bilingual in English and French, both oral and written.

Responsibilities

• Support users of branch applications: POS, appointment scheduling, inventory app.
• Follow up on calls and emails.
• Configure branch applications and maintain documentation.
• Write user guides and training manuals.
• Lead training for branch applications and assist with new deployments.
• Produce and validate test transactions for projects.

Skills

MS Office

Excel

Customer service

Training

Bilingual English/French

Tools

POS software

Scheduling software

Inventory system

Job description

Welcome to New Look Vision Group Inc. (NLVG), recognized as one of Canada's Best Managed Companies. As part of our family, you become part of a company that promotes core values such as transparency, ambition, respect and accountability.

Our company has an impressive network of 490 stores, including 423 in Canada and 67 in the United States. Since 2013, under the leadership of our current team, GVNL has grown dramatically.

Working with us means working for a leader in optical in Canada that puts the well-being of its customers and employees at the heart of its concerns. Our commitment to customer satisfaction and team well-being is at the center of our mission.

We pride ourselves on maintaining a friendly working atmosphere and creating a positive and stimulating environment. At GVNL, we strongly believe that corporate culture and mutual aid are essential to achieving our common goals. We are more than a successful company, we are a community that grows together.

Join us at New Look Vision Group, where vision goes beyond eyewear, and together, we are shaping the future of optics while promoting transparency, ambition, respect, and accountability.

JOB SUMMARY

The person sought will evolve within a team whose goal is to provide support for applications used in branches as well as to lead the training of new applications.

WHO ARE YOU?

We are looking for a dynamic, organized and tech-savvy individual who can work independently while being an effective contributor to the team. You are an excellent communicator, with a customer service-oriented approach, and you have a strong desire to learn and grow. You are also flexible and able to adapt quickly to new tools and technologies. You enjoy sharing your knowledge and training others, especially in an environment where innovation and continuous improvement are key.

RESPONSIBILITIES

• Support users in the use of branch applications: point of sale, appointment scheduling, inventory application
• Follow up on phone calls and emails
• Configure branch applications
• Produce and maintain application documentation
• Write application user and training manuals
• Lead training for branch applications
• Actively participate in the implementation of all new branch applications
• Produce and validate test transactions for different projects

SKILLS

• Srong understanding of the industry and the relationships between suppliers, retailers and consumers
• In-depth knowledge of MS Office, especially Excel
• Strong analytical and meticulous skills
• Strong organizational and problem-solving skills
• Strong interpersonal skills with a natural ability to build relationships
• Interest in fashion and trends

QUALIFICATIONS

• Very good command of branch applications: point of sale, appointment scheduling, inventory application.
• Computer skills and technical expertise.
• Versatility and ability to adapt quickly to changes.
• Ability to manage multiple files simultaneously in a structured manner.
• Teamwork skills and collaboration with different departments.
• Ability to communicate clearly and convey information effectively.
• Functional bilingualism (English, French) both oral and written.

WHY US?

• Work with motivated and passionate teams
• Evolve in a work environment that values family spirit and a positive collaborative climate
• Be part of a company that fosters a good work climate, with a strong team spirit and constant support
• Be part of the first certified eco-responsible optical retailer
• Have comprehensive group insurance that covers, among other things, dental care
• Choose a new pair of glasses for free every year
• Have access to discounts for family and friends
• Access to an innovative telemedicine program and a more than complete EFAP
• Paid vacation and sick leave
• Regular work schedule from Monday to Friday
• Professional Development Opportunities
• On-site parking
• Have access to charging stations for electric cars