Workplace Technology Manager

Akkodis; Windsor; On-site; CAD 100,000 - 150,000; Full time

Job summary

Akkodis is seeking a seasoned Manager, Workplace Technology to lead strategy, delivery, and end-user IT initiatives in Windsor, ON. This onsite role oversees workplace tech, endpoint management, collaboration platforms, and IT services to boost employee productivity and experience.

The candidate will manage a team, set standards, and partner with executives to drive modernization, budget planning, and vendor relationships.

Qualifications

• 7–10+ years of IT experience.
• 3–5+ years leading Workplace Technology or IT Operations.
• Experience managing enterprise Microsoft 365 environments.
• Experience with hybrid work environments and modern endpoint management.

Responsibilities

• Develop and execute the organization's workplace technology strategy and roadmap.
• Lead, mentor, and develop a high-performing Workplace Technology team.
• Establish service standards, KPIs, and continuous improvement initiatives.
• Manage departmental budgets, forecasting, and vendor relationships.
• Collaborate with executive leadership to identify opportunities to improve employee experience.
• Oversee lifecycle management of desktops, laptops, mobile devices, and peripherals.
• Lead endpoint management using Intune, SCCM, Jamf, or equivalents.
• Manage Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online.
• Oversee conference room technology and hybrid meeting experiences.
• Drive adoption of collaboration technologies through training and change management.
• Ensure exceptional IT support services through service desk operations.
• Monitor and improve service levels, incident management, and request fulfillment.
• Implement ITIL practices for incident, problem, change management.
• Analyze support metrics to identify trends and improve service quality.
• Lead projects from planning through implementation.
• Coordinate cross-functional initiatives and vendor relationships.
• Track budgets, procurement, and software licensing compliance.
• Evaluate vendor performance against SLAs.

Skills

IT leadership

Stakeholder engagement

Budget management

Vendor negotiations

Project management

Hybrid work experience

End User Computing

Tools

Microsoft Intune

SCCM

Jamf

Microsoft 365

Teams

SharePoint

OneDrive

Exchange Online

Job description

Duration: 6-month assignment (Possibility of extension)

Client Location: Windsor, ON (Onsite) (candidates open to relocating to Windsor will also be considered)

Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)

About the Engagement

Akkodis is seeking the services of an experienced Manager, Workplace Technology consultant to lead the strategy, delivery, and support of end-user technology across the organization. The engagement involves overseeing workplace technology, endpoint management, collaboration platforms, meeting room technology, end-user support, and workplace IT initiatives, with a strong focus on delivering secure, reliable, and modern technology solutions that enhance employee productivity and experience.

Services to be Provided

• Develop and execute the organization's workplace technology strategy and roadmap.
• Lead, mentor, and develop a high-performing Workplace Technology team.
• Establish service standards, KPIs, and continuous improvement initiatives.
• Manage departmental budgets, forecasting, and vendor relationships.
• Collaborate with executive leadership to identify technology opportunities that improve employee experience.

End User Computing

• Oversee the lifecycle management of desktops, laptops, mobile devices, and peripherals.
• Lead endpoint management using Microsoft Intune, Microsoft Configuration Manager (SCCM), Jamf, or equivalent platforms.
• Standardize hardware and software offerings across the organization.
• Ensure timely deployment, refresh, and retirement of technology assets.
• Manage Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, and related collaboration platforms.
• Oversee conference room technology, audiovisual systems, and hybrid meeting experiences.
• Drive user adoption of collaboration technologies through communication, training, and change management.

IT Service Delivery

• Ensure exceptional IT support services through effective service desk operations.
• Monitor and improve service levels, incident management, and request fulfillment.
• Implement ITIL best practices for incident, problem, and change management.
• Analyze support metrics to identify trends and improve service quality.

Project Management

• Lead workplace technology projects from planning through implementation.
• Coordinate cross-functional initiatives involving infrastructure, security, networking, and business stakeholders.
• Manage technology refresh programs, office moves, and workplace modernization initiatives.
• Evaluate and introduce emerging workplace technologies that improve employee productivity.
• Manage relationships with hardware, software, and managed service providers.
• Negotiate contracts and licensing agreements.
• Track budgets, procurement, asset inventory, and software licensing compliance.
• Evaluate vendor performance against SLAs and contractual obligations.
• 7–10+ years of progressive IT experience.
• 3–5+ years of experience leading Workplace Technology, End User Computing, or IT Operations teams.
• Experience managing enterprise Microsoft 365 environments.
• Experience supporting hybrid work environments and modern endpoint management.
• Proven experience managing IT projects and technology vendors.
• Strong strategic leadership, communication, stakeholder engagement, and team development skills.
• Experience with budget management, vendor negotiations, project delivery, and continuous improvement initiatives.

Important

This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.