Production Support Analyst

Symbiotic Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Queen's Park Ontario Provincial Government in Toronto, ON seeks a Production Support Analyst to oversee hosting of enterprise applications within a shared environment. The role emphasizes middleware expertise, service management, incident handling, and change coordination.

The candidate will manage configuration, perform operational analyses, and work with OpenShift and related technologies, ensuring reliable service delivery across a portfolio of Java-based apps.

Qualifications

• Experience with middleware suites (IBM WebSphere, Liberty, DataPower) and related hosting environments.
• Experience managing middleware and infrastructure using CI/CD and DevOps tools.
• Strong ITIL incident, change, problem, and configuration management experience.

Responsibilities

• Support hosted enterprise applications and operational activities.
• Handle incident intake, triage, and resolution.
• Coordinate service request fulfillment and change management.
• Perform configuration management and support infrastructure including OpenShift-based hosting.
• Collaborate with stakeholders and communicate technical concepts to non-technical audiences.

Skills

Middleware expertise

Service management

ITIL processes

Incident management

Change management

Configuration management

Data analysis

Power BI

Communication

Collaboration

Tools

OpenShift

IBM WebSphere

IBM DataPower

UrbanCode Deploy

UrbanCode Velocity

ITCAM

Dynatrace

Ansible

Remedy

eSMT

Ceph storage

FTP/SFTP

DNS

Firewalls

Load balancers

IBM MQ

IBM ACE

Informatica

Job description

Queen's Park Ontario Provincial Government, Canada | Posted on 07/27/2026

• Country Canada

Job Description

Position: Production Support Analyst

Location: Toronto, ON

Job ID#: RQ11330

Duration: 12 Months

Role Overview

We are seeking an experienced Production Support Analyst tosupport operational activities related to hosting enterprise applicationswithin a shared hosting environment. The successful candidate will provideoperational support, service request fulfillment, configuration management, andincident management services while supporting a large portfolio of Java-basedapplications.

This role requires strong expertise in middlewaretechnologies, cloud platforms, service management processes, and operationalsupport functions.

Key Responsibilities

• Supportoperational activities for hosted enterprise applications.
  
• Performincident intake, triage, troubleshooting, and resolution activities.
  
• Coordinateand manage service request fulfillment processes.
  
• Assess,implement, and support change requests.
  
• Performconfiguration management activities.
  
• Supportmiddleware hosting environments and related infrastructure.
  
• Conductreporting, operational analysis, and trend identification.
  
• Collaboratewith technical and business stakeholders on operational initiatives.
  
• Communicatetechnical concepts effectively to non-technical audiences.
  
• Assistwith change planning and implementation activities.
  

Required Qualifications

Middleware & Infrastructure Experience

• Experiencewith middleware application suites, including:
  
• IBMWebSphere Application Server NDM and Liberty
  
• IBMDataPower
  
• UrbanCode Deploy
  
• UrbanCode Velocity
  
• Middlewaremonitoring tools such as ITCAM and Dynatrace
  
• OpenShift
  
• Ansible
  
• 2+years of experience administering:
  
• 2+years of experience supporting middleware environments, including:
  
• IBMWebSphere Application Server
  
• Liberty
  
• NDM
  
• Experiencewith DevOps methodologies and CI/CD tools such as:
  
• Jenkins
  
• UrbanCode Deploy
  
• UrbanCode Velocity
  
• Experiencemanaging containerized applications using OpenShift.
  
• Experiencewith secure file transfer technologies including FTP/SFTP solutions.
  
• Experienceworking with Ceph storage environments.
  
• Firewalls
  
• Loadbalancers
  
• DNS
  
• IBMMQ
  
• IBMACE
  
• Informatica
  
• DataPower
  

Service Management Experience

• Experiencewith ITIL Incident Management processes.
  
• Experiencewith ITIL Change Management processes.
  
• ProblemManagement
  
• ChangeManagement
  
• ConfigurationManagement
  
• 2+years of experience managing incidents, problems, and service requestsusing Remedy/eSMT or similar service management tools.
  
• Experienceanalyzing operational data and identifying trends to improve processes.
  

Reporting & Communication

• Experiencewith reporting and data visualization tools such as Power BI.
  
• Strongcommunication and stakeholder engagement skills.
  
• Stronganalytical and problem-solving abilities.
  
• Experienceusing Microsoft Office applications for reporting, automation, and dataanalysis.
  
• Demonstratedinitiative, responsiveness, and ability to work independently.
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need thatsolve problems and get things done. See what the top 2% in their field can dofor you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We servecustomers in two ways, we provide:

• DigitalExperts: IT Consulting expertise. Bright Minds That Produce Proven Results
  
• Recruitment:Find The Right People You Need
  

Serving IT & Business leaders, Symbiotic Digitalprovides a business system that enable us to provide the Expert Technical staffneeded to solve challenging business and IT problems. IT leaders in the mostreputable organizations in Canada have relied on Symbiotic Digital to help themstaff difficult assignments with proven Experts uniquely evaluated by ourproven QMS- Quality Management System Staff Development Model. We are a 100%Indigenous owned company.