Application Support Senior Analyst

Axelon Services Corporation; Mississauga; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Application Support Senior Analyst to join their dynamic team in Mississauga. This role offers a hybrid work schedule, allowing flexibility while ensuring collaboration with a diverse team. You will be responsible for providing technical support for client applications, maintaining operational systems, and driving improvements to enhance stability and efficiency. If you have a strong background in application support, solid analytical skills, and experience with Hadoop technologies, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on their operations.

Qualifications

• 4-6 years experience in Application Support role.
• Experience with Hadoop and Big Data technologies.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide technical and business support for users of Client Applications.
• Maintain application systems and manage operational environments.
• Drive stability and efficiency improvements.

Skills

Application Support

Analytical Skills

Technical Communication

Problem Management Tools

Performance Tuning

Hadoop

SQL

Interpersonal Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Autosys

CONTROL-M

ITRS Active Console

Job description

Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Application Support Senior Analyst.

"This role is currently on a Hybrid Schedule.
You will need to have reliable internet, computer and android or iPhone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.

****Video/ f2f interviews are required prior to all offers.

Olympus is built on Big data platform and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka. Our team interfaces with a vast client base and works in close partnership with Operations, Development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed.

Responsibilities:
• The Application Support Senior Analyst provides technical and business support for users of Client Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
• 4-6 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
Hadoop/Big Data Platform Skill Set:
• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.

Linux
• 4 – 5 years of experience
Database
• Good SQL experience in any of the RDBMS.
• Focus on Sybase / Oracle / MSSQL databases

Scheduler/Monitoring tools
• Autosys / CONTROL-M or other schedulers will be of added advantage.
• Knowledge / working experience of ITRS Active Console/other monitoring tools

Programming Languages
• PowerShell, UNIX shell scripting, Python, Java will be of added advantage.

Competencies
• Strong interpersonal skills
• Able to communicate clearly and concisely; Strong analytical and problem-solving skills
• Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity
• Relationship building
• Strategic influencing.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance and Information Technology

• Industries

  Banking, Financial Services, and IT Services and IT Consulting

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