Senior Systems Support Analyst

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Diversity, Equity, Inclusion initiatives

Tuition assistance

Flexible vacation and benefits starting day one

Collaborative environment

Community engagement opportunities

Job summary

Scotiabank is seeking a Senior Systems Support Analyst in Toronto to act as a critical liaison between business stakeholders and technology teams within the Canadian Banking Products Engineering team. Responsibilities include documenting technical specifications, resolving incidents, and maintaining relationships with stakeholders.

The ideal candidate will have a relevant degree and at least 5 years of experience in a complex environment. Scotiabank offers a diverse and inclusive workplace, with great benefits including flexible vacation and a competitive rewards program.

Qualifications

• Minimum of 5 years experience as a Systems Analyst in a complex enterprise environment.
• Ability to break down high-level requirements into structured insights.
• Experience in a fast-paced, dynamic environment.

Responsibilities

• Document technical specifications for system and process changes.
• Investigate and resolve incidents independently.
• Build relationships with stakeholders across technology and business areas.

Skills

Systems Analyst experience

Strong verbal and written skills

Troubleshooting skills

Proficiency in JIRA and Confluence

Agile/Scrum methodology

Education

University degree in Computer Science, IT, Engineering

Tools

System architecture design

Data mapping

Job description

We are seeking a Senior Systems Support Analyst to serve as a critical liaison between business stakeholders and technology development teams within the Canadian Banking Products Engineering team.

Responsibilities

• Understand business processes and technology landscape, maintaining a comprehensive view of domain system needs.
• Document technical specifications accurately for both system and process changes.
• Ensure sign-off and completeness of technical requirements from technology and business owners.
• Investigate and resolve incidents independently; escalates complex issues as required.
• Build relationships with stakeholders and subject matter experts across technology and business areas.
• Prepare detailed progress reports and timely communications to key stakeholders and domain leads.
• Maintain strong knowledge of the product backlog and coordinate with the domain team to assign system requirements to appropriate technology teams.
• Provide support and guidance during test validation, implementation, and transition to steady-state maintenance.

Qualifications

• University degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of experience as a Systems Analyst in a complex enterprise environment.
• Ability to decompose high-level requirements into actionable, structured insights.
• Ability to deliver results in a fast-paced, challenging, and dynamic environment.
• Strong verbal, written, and troubleshooting skills.
• Proficiency in JIRA, Confluence, system architecture design, data mapping, and system flows.
• Proficiency with Agile/Scrum and SDLC methodologies.

Benefits

Scotiabank offers a diverse, inclusive workplace with opportunity for growth. Highlights include:

• Diversity, Equity, Inclusion & Allyship initiatives and Employee Resource Groups.
• Accessibility and workplace accommodations to support all employees.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive rewards program with bonus, flexible vacation, personal and sick days, and benefits starting day one.
• Collaborative environment with free tea & coffee, universal washrooms, and ample space for team collaboration.
• Community engagement opportunities regardless of location.

Location

Toronto, Ontario, Canada

Scotiabank is an equal‑opportunity employer. We encourage qualified candidates from all backgrounds to apply.