Application Support Analyst - Capital Markets

BeachHead Inc.; Toronto; On-site; CAD 59,000 - 72,000; Full time

Job summary

BeachHead is seeking an experienced Application Support Analyst for a Capital Markets-focused role in Toronto, Canada. You will partner with traders, development teams, project stakeholders, and business users to ensure smooth operations and timely incident resolution.

The role emphasizes production support, batch processing, and ongoing improvements to system stability within a dynamic capital markets environment.

Qualifications

• 5+ years of application and production support experience in financial services.
• Experience in a Capital Markets environment, specifically with derivatives trading.
• Strong troubleshooting skills and incident-management capabilities.

Responsibilities

• Investigate and resolve application incidents promptly to minimize impact on trading operations
• Troubleshoot, monitor, and support batch processing systems using AutoSys or comparable tools
• Perform root cause analysis and log analysis to identify recurring issues and improve system stability
• Escalate complex technical issues to relevant teams and coordinate resolution efforts
• Support weekend deployments and perform post-deployment reviews
• Collaborate with cross-functional teams to enhance application performance and stability
• Contribute to continuous improvement initiatives for application support processes
• Assist in onboarding new applications and support transition activities
• Document issues, solutions, and support procedures for future reference

Skills

5+ years of application and production

Capital Markets derivatives trading

Troubleshooting and incident mgmt

SQL Server / Azure SQL databases

Windows Server / Microsoft tech

Log analysis with monitoring tools

Excellent communication skills

Tools

AutoSys

Job description

Are you an experienced Application Support Analyst looking to grow your career?

Working with one of our top financial clients, this role calls for an Application Support Analyst - Capital Markets. This position offers an opportunity to support critical collateral management and derivatives applications within a dynamic Capital Markets environment. The successful candidate will partner with traders, development teams, project stakeholders, and business users to ensure smooth application operations and incident resolution.

Pay rate range (CAD): $43.48/hr – $52.17/hr

Responsibilities

• Investigate and resolve application incidents promptly to minimize impact on trading operations
• Troubleshoot, monitor, and support batch processing systems using AutoSys or comparable tools
• Perform root cause analysis and log analysis to identify recurring issues and improve system stability
• Escalate complex technical issues to relevant teams and coordinate resolution efforts
• Support weekend deployments and perform post-deployment reviews
• Collaborate with cross-functional teams to enhance application performance and stability
• Contribute to continuous improvement initiatives for application support processes
• Assist in onboarding new applications and support transition activities
• Document issues, solutions, and support procedures for future reference

Desired Skill-Set

• 5+ years of application and production support experience in financial services
• Proven experience in a Capital Markets environment, specifically with derivatives trading
• Strong troubleshooting skills and incident management experience
• Proficiency with SQL Server and/or Azure SQL databases
• Knowledge of Windows Server infrastructure and Microsoft technologies
• Experience with AutoSys or similar batch automation tools
• Log analysis capabilities and familiarity with monitoring tools such as ITRS, Elastic, or Kibana
• Excellent communication skills and ability to triage issues across multiple stakeholder groups
• Ability to work effectively in a fast-paced, collaborative environment

Nice to Have

• Experience with collateral management systems such as Collin or Colline
• Exposure to cloud platforms like Azure and AWS
• Scripting skills with PowerShell and Python
• Familiarity with XVA, Risk, Treasury, or Market Risk functions
• Knowledge of AI-assisted operational support tools
• Foreign Exchange (FX) market experience
• Experience supporting enterprise applications in hybrid or cloud environments
• Strong curiosity and problem-solving mindset, with adaptability to changing priorities

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.