Application Support Analyst - Anti-Money Laundering

BeachHead; Toronto; On-site; CAD 200,579,000 - 214,906,000; Full time

Job summary

BeachHead is seeking an Application Support Analyst - AML to provide advanced Level 3 production support for critical AML applications in a fast-paced financial services environment. You will lead incident management, perform root cause analysis, and drive proactive issue resolution while collaborating with IT, development, and business teams.

The role involves coordinating production deployments, analyzing logs, and communicating clearly with stakeholders.

Qualifications

• Proven experience supporting and troubleshooting Java, .NET, and IBM Db2 applications.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis.
• Excellent knowledge of reading and analyzing application and server logs.
• Experience in manual report preparation.
• Outstanding communication skills, capable of speaking both business and technical languages.
• Ability to proactively manage incidents, follow up diligently, and drive issues to resolution.
• Strong ownership and stakeholder management skills.
• Ability to work effectively both independently and within a team.

Responsibilities

• Provide Level 3 support for critical business applications, troubleshooting complex issues efficiently.
• Act as the primary liaison between business users and IT teams to translate technical details into understandable language.
• Lead incident resolution efforts, ensuring timely and effective communication with stakeholders.
• Perform root cause analysis and develop long-term solutions to recurring issues.
• Review, analyze, and interpret application and server logs to identify problems.
• Support production deployments and application releases, ensuring minimal disruption.
• Collaborate with development, infrastructure, and other teams to coordinate issue resolution.
• Document troubleshooting procedures, incident reports, and resolutions.
• Support weekend and after-hours environments as required, depending on project needs.
• Take ownership of tasks and elevate issues appropriately, maintaining a high level of professionalism and responsiveness.

Skills

Java

NET

IBM Db2

Incident management

Root cause analysis

Log analysis

Communication

Stakeholder management

Teamwork

Tools

JIRA

Monitoring tools

Job description

Are you experienced in application support for critical financial systems? Working with one of our top financial clients, this role calls for an Application Support Analyst - Anti-Money Laundering. This position involves providing advanced Level 3 production support for business-critical applications within a dynamic environment supporting AML electronic funds transaction reporting and large cash transaction reporting systems. The role includes a blend of technical hands-on support and team leadership, focusing on incident management, root cause analysis, and proactive issue resolution.

Pay rate range (CAD): $70.00/hr – $75.00/hr

Responsibilities

• Provide Level 3 support for critical business applications, troubleshooting complex issues efficiently.
• Act as the primary liaison between business users and IT teams to translate technical details into understandable language.
• Lead incident resolution efforts, ensuring timely and effective communication with stakeholders.
• Perform root cause analysis and develop long-term solutions to recurring issues.
• Review, analyze, and interpret application and server logs to identify problems.
• Support production deployments and application releases, ensuring minimal disruption.
• Collaborate with development, infrastructure, and other teams to coordinate issue resolution.
• Document troubleshooting procedures, incident reports, and resolutions.
• Support weekend and after-hours environments as required, depending on project needs.
• Take ownership of tasks and elevate issues appropriately, maintaining a high level of professionalism and responsiveness.

Desired Skill-Set

• Proven experience supporting and troubleshooting Java, .NET, and IBM Db2 applications.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis.
• Excellent knowledge of reading and analyzing application and server logs.
• Experience in manual report preparation.
• Outstanding communication skills, capable of speaking both business and technical languages.
• Ability to proactively manage incidents, follow up diligently, and drive issues to resolution.
• Strong ownership and stakeholder management skills.
• Ability to work effectively both independently and within a team.

Nice to Have

• Experience supporting AML or transaction reporting systems.
• Familiarity with large-scale enterprise application environments.
• Knowledge of automated monitoring tools and scripting.
• Prior experience working within a financial services or banking environment.
• Project management or team leadership experience.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.