Application Support Analyst

BMO; Toronto; On-site; CAD 60,000 - 112,000; Full time

Job summary

An established industry player is seeking a proactive Application Support Analyst to provide crucial support in a high-pressure trading environment. This role involves troubleshooting technical issues, collaborating with various teams, and ensuring seamless operation of trading applications. The ideal candidate will possess strong problem-solving skills, a continuous improvement mindset, and a solid understanding of capital markets. Join a company that values innovation and offers growth opportunities from day one, while making a meaningful impact in the world of finance.

Benefits

Health insurance

Tuition reimbursement

Retirement plans

Training and development opportunities

Qualifications

• Experience in capital markets supporting trading applications.
• Technical knowledge of relevant systems and dependencies.
• Understanding of ITIL service operations methodologies.

Responsibilities

• Provide day-to-day application support to trading systems.
• Collaborate with teams to plan system rollouts and application updates.
• Monitor system performance and investigate nonfunctional problems.

Skills

LINUX

Windows operations

SQL

Excel

JIRA

Confluence

ServiceNow

automation and monitoring tools

Business knowledge of Capital Markets - FX/Commodities

Tools

JIRA

Confluence

ServiceNow

automation and monitoring tools

Job description

Join to apply for the Application Support Analyst role at BMO.

Get AI-powered advice on this job and more exclusive features.

Application Support Engineer

We are in search of highly motivated, self-starters who currently work in high-pressure trading environments providing application support. When required, interact face to face or directly with our users. This candidate must be able to perform technical troubleshooting of electronic trading, trade capture platforms, position risk, and other platforms to prioritize issues, manage business expectations, and be a global team player within our FX/Commodities business. The successful candidate will have a continuous service improvement mindset and be willing to learn fast.

Accountabilities include but are not limited to:

• Provide day-to-day application support to trading systems.
• Serve as the first point of contact for regional and global business users and other technology groups to ensure issues are addressed and communicated in a timely manner.
• Provide functional and/or technical troubleshooting of production issues to restore service.
• Identify root causes and track issues to their resolution.
• Collaborate with development, infrastructure, and business teams to plan system rollouts, application updates, and post-release checks.
• Monitor system performance, investigate nonfunctional problems, and identify solutions.
• Work with tech teams to develop solutions utilizing enterprise monitoring/logging, aiming for “self-healing” systems requiring minimal maintenance.
• Provide rotational after-hours and on-call support for critical issues impacting applications.
• Offer expert technical knowledge of applications management, system components, interfaces, data flows, and business rules.
• Report on application availability, including start-of-day checks, intraday monitoring, end-of-day reports, and incident tracking.
• Conduct independent analysis to resolve strategic issues.
• Participate in disaster recovery, business continuity, and audit responses.
• Promote new processes, systems, and operational capabilities, aligning with project requirements.
• Monitor system performance proactively and recommend operational improvements.
• Develop or assist in developing knowledge assets for platform support.
• Adhere to ITIL best practices for incident, problem, and change management.
• Log and record requests, incidents, problems, and changes.
• Additional responsibilities may be assigned as needed.

Experience:

• Experience in capital markets or similar high-pressure environments supporting trading or operational workflow applications.
• Technical and/or business functional knowledge of relevant systems and dependencies.
• Knowledge of enterprise monitoring, scheduling, deployment, or service management tools.
• Understanding of ITIL service operations methodologies.
• Experience in log analysis and troubleshooting production issues.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to work independently or in a team, handling multiple issues simultaneously.
• Understanding of IT operational processes for effective system delivery.
• Support and operations knowledge gained through training and experience.

Skills:

• LINUX and Windows operations, SQL, Excel, JIRA, Confluence, ServiceNow, automation and monitoring tools.
• Business knowledge of Capital Markets - FX/Commodities.

Salary: $60,000 - $111,700

Pay Type: Salaried

Salaries vary based on location, skills, experience, and other factors. The total compensation may include incentives, bonuses, and benefits such as health insurance, tuition reimbursement, and retirement plans. More details can be found at Total Rewards.

About Us:

At BMO, we are driven by a shared purpose: Boldly Grow the Good in business and life. We aim to create positive change for our customers, communities, and employees. We foster innovation and collaboration to transform lives and businesses, supporting your growth from day one with training, coaching, and development opportunities.

Visit us at our careers page. BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request during the recruitment process.