Application Support Analyst

Scotiabank; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in the Americas is seeking an Application Support Analyst for its Derivatives Technology Team in Toronto. This role involves supporting Derivative Trading & Sales desks, resolving production issues, and collaborating with various teams. Candidates should possess strong analytical skills, a relevant degree, and a solid understanding of financial markets and derivative products. The position offers a competitive rewards package and a collaborative work environment.

Benefits

Inclusive and collaborative environment

Onsite cafeteria

Casual dress code

Competitive total rewards package

Generous vacation and personal days

Qualifications

• At least 1 year of experience in finance or IT.
• Familiarity with Unix/Linux environments.
• Experience with log analysis and monitoring applications.

Responsibilities

• Handle first-line application support and resolve production issues.
• Collaborate with technology partners to investigate and resolve issues.
• Provide daily support for PXV trading platform.

Skills

Understanding of financial markets

Proficiency in SQL

Analytical skills

Interpersonal skills

Communication skills

Education

Relevant degree

Job description

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Requisition ID: 218512

Join a purpose-driven, results-oriented team committed to an inclusive and high-performing culture.

The Team

The Derivatives Technology Team is a vital part of the Global Banking and Markets Engineering (GBME) Technologies team. This role offers an exciting opportunity to work in the Capital Markets sector. We are seeking an Application Support Analyst to join this dynamic team.

You will contribute to supporting and delivering solutions for Scotiabank’s Derivative Trading & Sales desks worldwide. The team manages applications that provide pricing, risk management, electronic and algorithmic trading, and trade capture functionalities.

Is this role right for you? In this role, you will:

1. Handle first-line application support, engaging with stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development, and Infrastructure teams.
2. Monitor, triage, and resolve production issues and requests promptly based on their priority.
3. Collaborate with internal and external technology partners to investigate, resolve issues, and perform scheduled maintenance activities.
4. Provide daily support for PXV (an in-house trading platform) to global units, resolving complex business problems, including new and existing product and deal structuring, ad-hoc queries, and user training.
5. Maintain good knowledge of capital markets and derivatives products.
6. Continuously enhance understanding of business strategies, policies, risk management, products, financial markets, instruments, regulatory requirements, and technology to deliver effective solutions.
7. Be a creative, self-starting, results-oriented, and highly motivated individual with strong analytical skills to resolve business problems independently.
8. Exhibit excellent interpersonal, communication, and negotiation skills to build consensus.
9. Provide after-hours and weekend support on a rotational basis via an on-call pager.

Do you have the skills to succeed? We’d love to hear from you if you have:

• Strong understanding of financial markets and derivative products.
• Proficiency in SQL and familiarity with Unix/Linux environments.
• Experience with log analysis, monitoring applications, and vendor application analysis tools.
• Experience in capital markets, especially derivatives trading, is a plus.
• A relevant degree and at least 1 year of experience in finance or IT.

What’s in it for you?

• An inclusive, collaborative environment that fosters creativity and celebrates success.
• Tools and technology to help create excellent customer experiences.
• Opportunities to learn from industry leaders from top tech companies worldwide.
• Onsite cafeteria and a casual dress code.
• A competitive total rewards package including salary, performance bonus, pension & profit sharing, generous vacation, personal & sick days, development funding, parental leave top-up, and more.

#LI-Hybrid

#ScotiaTechnology

Location

Canada: Ontario: Toronto

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We support our customers, communities, and their families in achieving success through a broad range of financial services.

We value the unique skills and experiences each individual brings and are committed to creating an inclusive, accessible environment. If you require accommodations during recruitment, please inform our Recruitment team. Candidates must apply online. We appreciate all interest; only selected candidates will be contacted for an interview.