Endpoint Systems Support Analyst, Scotiabank

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking an Endpoint Systems Support Analyst to join their IT team in Toronto. This role involves providing second-level support for various Endpoint environments, managing software updates, and ensuring compliance with security protocols. The ideal candidate will have a background in Computer Science, strong troubleshooting skills, and experience with Windows and Mac systems. Join a diverse and inclusive workplace that values personal and professional development.

Benefits

Inclusive culture promoting diversity, equity, and inclusion.

Opportunities for upskilling and tuition assistance.

Competitive rewards and benefits.

Community engagement initiatives.

Qualifications

• Minimum 3 years of experience in workstation support and help desk roles.
• Hands-on experience with Windows 10, Mac, Microsoft Office, and VDI environments.

Responsibilities

• Provide second-level onsite and remote support for Endpoint hardware/software.
• Manage software rollouts, upgrades, patches, and service packs.
• Assess and address Endpoint security concerns.

Skills

Troubleshooting

Communication

Documentation

Teamwork

Prioritization

Education

Degree/Diploma in Computer Science

Tools

Microsoft Endpoint Configuration Manager

JAMF

VMware

Active Directory

DNS

VPN

Windows 10

Microsoft Office 2016/O365

Job description

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Title: Endpoint Systems Support Analyst, Scotiabank

Requisition ID: 224014

Join a purpose-driven, high-performing team committed to results within an inclusive culture.

The Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting areas such as End-User Technical Support, Desktop Management, Network Management, Mobile Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.

The IT Endpoint Systems Support role involves implementing, administering, and supporting Tangerine’s Endpoint Desktop, Laptop, Apple Mac, VDI, Mobile, and Executive Support environments. Responsibilities include providing second-level onsite and remote support for all Endpoint hardware/software across Tangerine sites, analyzing and resolving incidents/requests related to desktops, laptops, VMs, VDI, Mac, Mobile, network printers, and server applications. The role also involves compliance controls, software updates, security patches, audits, and supporting the Business Continuity Plan (BCP). The analyst will leverage technical skills and experience to maintain a secure, reliable, and efficient IT environment.

Is this role right for you?

1. Build and implement Windows, Mac, Mobile Endpoint hardware, and perform software installation, configuration, and maintenance.
2. Manage software rollouts, upgrades, patches, and service packs for Tangerine Desktops, Laptops, VMs, VDIs, Mobile, and network printers.
3. Handle Endpoint Image management, Build, and Deployment using Microsoft Endpoint Configuration Manager and JAMF.
4. Use ServiceNow to respond to queries, analyze and resolve issues, and escalate when necessary.
5. Assess and address Endpoint security concerns, collaborating with the Cyber Security team.
6. Manage Endpoint vulnerabilities by applying updates promptly.
7. Set up new hires, ensuring hardware and network configurations are in place.
8. Provide second-level support for hardware and software issues.
9. Support infrastructure within Microsoft Windows, Mac, VMware Endpoint environments.
10. Manage VMWare VDI Endpoint Images used by the contact center.
11. Provide Executive Support for senior management’s mobile devices.
12. Procure, administer, and support Endpoint applications and mobile services.
13. Coordinate application updates and rollouts across departments.
14. Identify support trends and work with stakeholders to improve processes.
15. Deliver technical solutions aligned with plans, costs, and timelines.
16. Suggest and implement process improvements for support efficiency.
17. Participate in hardware and software evaluations, testing, and installations.
18. Work with vendors to explore new technologies and develop cost-effective solutions.
19. Maintain accurate hardware/software inventories and documentation.
20. Coordinate internal moves and hardware refresh cycles.
21. Follow all security policies and standards.

Skills and qualifications:

• Degree/Diploma in Computer Science or related field.
• Minimum 3 years of experience in workstation support and help desk roles.
• Hands-on experience with Windows 10, Mac, Microsoft Office 2016/O365, and VDI environments.
• Knowledge of Microsoft Endpoint Configuration Manager, JAMF, VMware, Active Directory, DNS, networking, VPN, and security basics.
• Strong troubleshooting, communication, and documentation skills.
• Ability to prioritize, work under pressure, and support multiple projects.
• Team player with a proactive, results-oriented approach.

What’s in it for you?

• Inclusive culture promoting diversity, equity, and inclusion.
• Accessible environment with accommodations for all.
• Opportunities for upskilling, cross-development, and tuition assistance.
• Competitive rewards, benefits, and bonus programs.
• Community engagement initiatives and events.

Working location condition: Onsite in Toronto, Ontario, Canada.

Scotiabank values diversity and is committed to inclusivity. For accommodations during the recruitment process, please contact the Recruitment team. Candidates must apply online; only selected candidates will be contacted.