Cerner PharmNet Application Support Analyst

CereCore; Vaughan; On-site; CAD 70,000 - 90,000; Full time

Job summary

CereCore is seeking an Application Support Analyst with expertise in Cerner PharmNet to support healthcare clients. The role involves troubleshooting, providing break/fix support, and ensuring system performance. Ideal candidates will have a pharmacy background and strong customer service skills.

Qualifications

• 3+ years Cerner PharmNet experience.
• Strong understanding of hospital workflows.

Responsibilities

• Provide expert knowledge in PharmNet to resolve break/fix tickets.
• Collaborate with stakeholders to prioritize tasks and meet deadlines.

Skills

Communication

Problem Solving

Customer Service

Multi-tasking

Education

Bachelor's degree

Tools

Cerner PharmNet

CS Pricing Tool

Bedrock

Job description

Cerner PharmNet Application Support Analyst

Direct message the job poster from CereCore

Senior Technical Recruiter @ CereCore | Talent Acquisition Expert

Classification: Contract to Hire

Position Summary

CereCore is seeking an Application Support Analyst to provide expert support for Cerner/Oracle Healthcare applications, specifically PharmNet, for our healthcare clients. In this role, you will leverage your pharmacy background, hospital workflow knowledge, and customer service experience to troubleshoot user issues, provide break/fix and build support, and ensure timely resolution of incidents and service requests. Working as part of the application support team, you will help meet defined SLAs, build application functionality, develop requirements, and assist with system upgrades — all to support the client’s strategic priorities and optimize system performance.

This is an excellent opportunity for individuals with hands-on experience in Cerner PharmNet who are eager to deepen their healthcare IT expertise while contributing to the success of a dynamic clinical environment.

Responsibilities:

• Provide expert knowledge in PharmNet to resolve break/fix tickets and perform system modifications in both CERT and PROD environments, ensuring timely completion of service requests.
• Build and maintain application functionality, including NDC stacking, IV set configurations, formulary setup, dispense routing, e-prescribe registration, rev code updates, and server cycling.
• Collaborate closely with stakeholders, customers, and AMS leadership to prioritize tasks, meet deadlines, and align support efforts with the client’s strategic goals.
• Participate in or lead customer meetings to review and discuss assigned work requests, providing clear communication and expert input.
• Follow established IT support policies, procedures, and SLAs to deliver high-quality service.
• Develop and maintain Knowledge Base articles to document workflows, decisions, and solutions for ongoing education and process improvement.
• Identify opportunities for innovation and continuous improvement within the application support process.

Position Requirements:

• 3+ years Cerner PharmNet experience.
• Bachelor's degree preferred
• Strong experience with Cerner PharmNet, including familiarity with:
• NDC stacking, IV set builds, virtual viewing synonyms, continuous IV synonyms, formulary management, dispense routing, e-prescribe registration, rev codes in cspricingtool, server cycling (Olympus), and Bedrock menus.
• Preferred (not required) understanding of:
• APA logic for products and IV sets, home med conversions, continuous premix products, Med Administration/BCMA workflows.
• Effective verbal and written communication, interpersonal, and problem-solving skills.
• Strong ability to multi-task and adapt to shifting priorities, demands, and timelines.
• Solid understanding of hospital workflows and a strong customer service orientation.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting