Application Support Analyst

RBC; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join RBC as an Application Support Analyst in a dynamic and rapidly growing team. You'll provide critical support for complex client technology applications, coordinating releases and engaging in collaborative development. This role requires 3-5 years of production support experience in a financial organization, focusing on ITIL practices and technical skills in various environments. Enjoy a comprehensive rewards program, flexible work options, and a commitment to your professional growth within a leading North American bank.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Qualifications

• 3-5 years experience in production support in financial organizations.
• Proven knowledge of ITIL Incident, Problem, and Change Management.
• Experience with Unix/Linux/Windows environments and basic scripting.

Responsibilities

• Provide user-facing front office production support for local and remote users.
• Manage releases and coordinate bugs/enhancements with development teams.
• Engage with technical partners for stability in the production environment.

Skills

Applications Support

Customer Service

DevOps

Disaster Recovery (DR)

Production Support

Tools

MS SQL

BMC Control M

ITIL

Job description

Job Summary

Job Description

What is the Opportunity?

The Production & Risk Service group is looking for a Application support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for:

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must have:

• 3-5 years’ working in a production support capacity in financial organization is preferred.
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)
• Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
• Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms is preferred
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira

Nice to Have

• Experience with BI tools like Tableau, Qlikview
• Experience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace
• Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
• Knowledge with data bricks
• Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options

#LI-Hybrid

#LI-POST

Job Skills

Applications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical Support

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-17

Application Deadline:

2025-07-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.