Support Analyst, End User Support (EUS) – One Port (12 months contract)

KPMG Canada; Halifax; On-site; CAD 46,000 - 71,000; Part time

Job summary

Join KPMG Canada as a Support Analyst for the One Port Tax application. This role involves providing virtual IT support, with a focus on troubleshooting and communication with end users. Ideal candidates will possess an IT-related degree and have experience in help desk environments. The position offers a competitive salary and benefits as part of KPMG's Total Rewards program.

Benefits

Comprehensive Total Rewards program

Qualifications

• Experience in virtual support and/or help desk is an asset.
• Experience supporting high-performing organizations is an asset.
• Experience in an incoming IT support call center is an asset.

Responsibilities

• Provide virtual IT support for the One Port Tax application.
• Resolve support requests and communicate responses to users.
• Support after-hours or weekend shifts when required.

Skills

Troubleshooting skills

Soft skills

Education

College or university degree in IT or related field

Job description

Support Analyst, End User Support (EUS) – One Port (12 months contract)

Join to apply for the Support Analyst, End User Support (EUS) – One Port (12 months contract) role at KPMG Canada.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Support Analyst, End User Support (EUS) - One Port will provide virtual IT support for the One Port Tax application via telephone, chat, and self-serve requests from end users. Meeting critical tax deadlines for clients is essential.

What You Will Do

• Support the One Port Tax application (internal software).
• Answer support calls, participate in chats, and respond to self-serve tickets within SLA.
• Resolve support requests within SLA.
• Communicate responses to KPMG users.
• Escalate requests to Ignition Tax when necessary.
• Use Knowledge Base for resolutions.
• Provide after-hours or weekend support as required.

What You Bring To The Role

• College or university degree in IT or related field, or currently pursuing.
• Experience in virtual support and/or help desk is an asset.
• Experience supporting high-performing organizations is an asset.
• Experience in an incoming IT support call center is an asset.
• Strong troubleshooting skills under pressure and excellent soft skills.

This position requires fluency in English, both written and oral. The candidate will support national training and communicate with English-speaking colleagues and employees across provinces.

Pay Range and Benefits

The base salary range is $46,500 to $70,500, possibly with bonuses. Salary is based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, For Better — guiding our actions and culture.

Inclusivity and Accommodations

KPMG is committed to an inclusive recruitment process, offering adjustments or accommodations to support all candidates. Contact our Employee Relations Service team at 1-888-466-4778 for support.

Additional Details

• Seniority level: Not Applicable
• Employment type: Temporary
• Job function: Information Technology

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