Application Support Analyst

Helical Pile Solutions Ltd.

Calgary

On-site

CAD 70,000 - 90,000

Full time

12 hours ago

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Benefits offered by this job

Extended Healthcare Plan (Medical, Dis

Group RRSP

Group Life - AD&D - Critical Illness

Training & Development

Employee Assistance Program - Counse

Career development opportunities

Job summary

Helical Pile Solutions Ltd. in Calgary is seeking an experienced Application Support Analyst to join our team.

You will manage and optimize Microsoft 365 applications and other business systems, serving as main contact for IT applications, ensuring stability, availability, and continuous improvement. You will configure SharePoint Online, Teams, and OneDrive, coordinate with internal and vendor teams, and support ERP software such as Explorer Eclipse, as well as estimating/field apps like

Qualifications

Bachelor's or higher-level degree in computer science or related field.
Experience supporting Microsoft 365 applications and ERP/field-related software.
Strong troubleshooting, analytical and problem-solving skills.
Excellent written and verbal communication with cross-team collaboration abilities.

Responsibilities

Provide advanced application support and incident resolution for end-users.
Configure and optimize M365 apps (SharePoint Online, Teams, OneDrive) and integrate with other systems.
Serve as SME for supported applications and coordinate with vendor teams as needed.
Train users and create SOPs, guides, and knowledge base articles.
Monitor performance and ensure security/compliance of supported tools.

Skills

Troubleshooting

Communication

Prioritization

Independent work

Education

Post-secondary degree in Computer Science or related field

Tools

SharePoint Online

Teams

OneDrive for Business

Explorer Eclipse

Bid2Win

Heavy Job

HCSS

Job description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (\"Java\"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Key Accountabilities

Application Champion

Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME)
Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams

Application Management

Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs
Implement and manage integrations between M365 applications and other internal or external systems
Oversee and maintain M365 applications to ensure optimal performance, reliability, and security
Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse)
Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job

Support and Troubleshooting

Provide advanced application support and incident resolution for end-users
Investigate root causes, resolve application problems, and recommend corrective actions
Collaborate with Microsoft support or other vendors as necessary
Monitor application performance and service health

Training and Documentation

Design and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms
Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes
Document and maintain administrative application configurations, including system settings, integration points, and change history

Overall Responsibilities

Support application enhancements, patches, and releases
Contribute to service improvement initiatives
Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data

Desired Qualifications

3+ years of experience in application or systems support (5+ years preferred)
Post-secondary degree in Computer Science, a related field, or equivalent work experience
Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
Familiarity with ERP systems, preferably Explorer Eclipse
Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
Strong troubleshooting, analytical, and problem-solving skills
Experience with ITSM tools and ticketing systems
Excellent written and verbal communication skills, with the ability to work across technical and business teams
A customer-centric mindset with a professional, positive attitude
Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements