Application Support Analyst

Helical Pile Solutions; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended Healthcare Plan (Medical, Dis

Group RRSP

Group Life - AD&D - Critical Illness

Training & Development

Employee Assistance Program - Counse

Job summary

Helical Pile Solutions is seeking an experienced Application Support Analyst to join our Calgary team. You will support Microsoft 365 services, ERP integrations, and estimating/field software while acting as the SME for internal applications.

You will coordinate with business stakeholders and vendor teams, configure M365 tools, and manage integrations to ensure stability, security, and optimal performance across enterprise systems.

Qualifications

• 3+ years of experience in application or systems support (5+ years preferred).
• Degree in Computer Science or related field, or equivalent work experience.
• Proficient in the M365 suite including SharePoint Online, OneDrive, Teams.
• Experience with ERP systems, preferably Explorer Eclipse.
• Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS).
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with ITSM tools and ticketing systems.
• Excellent written and verbal communication skills across technical and business teams.

Responsibilities

• Serve as SME for applications and coordinate with stakeholders and vendors.
• Configure and customize M365 apps to meet organizational needs.
• Integrate M365 with other internal/external systems; ensure security and reliability.
• Act as primary contact for vendor-supported ERP software (Explorer Eclipse).
• Support estimating and field-related software (Bid2Win, HCSS, HeavyJob).
• Provide advanced incident resolution and user support.
• Investigate root causes and recommend corrective actions.
• Collaborate with Microsoft support and other vendors as needed.
• Monitor performance and service health of applications.
• Design training and create SOPs, user guides, and knowledge base articles.
• Document configurations and changes; assist in releases and patches.
• Support service improvements and ensure policy adherence.

Skills

Microsoft 365 proficiency

Analytical & troubleshooting

Communication skills

Customer-centric mindset

Multi-priority management

Education

Post-secondary degree in Computer Science or related field

Tools

Explorer Eclipse ERP

Bid2Win

HCSS

HeavyJob

SharePoint Online

Teams

Job description

Helical Pile Solutionsis a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experiencedApplication Support Analystto join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to theTeam Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary:

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Key Accountabilities:

Application Champion

• Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME)
• Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams

Application Management

• Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs
• Implement and manage integrations between M365 applications and other internal or external systems
• Oversee and maintain M365 applications to ensure optimal performance, reliability, and security
• Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse)
• Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job.

Support and Troubleshooting

• Provide advanced application support and incident resolution for end-users
• Investigate root causes, resolve application problems, and recommend corrective actions
• Collaborate with Microsoft support or other vendors as necessary
• Monitor application performance and service health

Training and Documentation

• Design and deliver training sessions and materials to educateuserson application features, functionality, and best practices across M365 and other business platforms
• Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes
• Document and maintain administrative application configurations, including system settings, integration points, and change history

Overall Responsibilities

• Support application enhancements, patches, and releases
• Contribute to service improvement initiatives
• Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data

Desired Qualifications

• 3+ years of experience in application or systems support (5+ years preferred)
• Post-secondary degree in Computer Science, a related field, or equivalent work experience
• Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
• Familiarity with ERP systems, preferably Explorer Eclipse
• Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
• Strong troubleshooting, analytical, and problem-solving skills
• Experience with ITSM tools and ticketing systems
• Excellent written and verbal communication skills, with the ability to work across technical and business teams
• A customer-centric mindset with a professional, positive attitude
• Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements:

• Work collaboratively with other teams across all Java Group of Companies
• Availability for after-hours on-call support as per company policy
• Valid driver's license and potential use of a personal vehicle for travel
• Ability to sit for extended periods and use a computer
• Commitment to ongoing learning and professional development
• Alignment with our core values: Innovation, Community, Excellence, and Safety

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Training & Development
• Employee Assistance Program - Counseling