Application Specialist - ALPHACAM, Services

Hexagon AB; Hudson; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Hexagon Manufacturing Intelligence Canada is seeking an Application Specialist – ALPHACAM to support ALPHACAM adoption across Canada. You will act as a trusted technical advisor, connecting customer manufacturing needs with ALPHACAM solutions and leading tailored software demonstrations.

The role focuses on consultative solution selling and technical enablement, collaborating with Sales and cross-functional teams while traveling within Canada as needed.

Qualifications

• Strong hands-on experience with CAM software and CNC manufacturing processes.
• Knowledge of CNC programming, tooling, machining strategies, and manufacturing workflows.
• Direct experience with ALPHACAM is strongly preferred.
• Previous customer-facing technical experience such as Applications Engineering or Pre-Sales is desirable.

Responsibilities

• Partner with Sales to lead technical discovery and deliver ALPHACAM demonstrations.
• Serve as the technical expert for ALPHACAM during pre-sales and customer engagements.
• Lead discovery sessions to understand customer workflows, production requirements, and pain points.
• Deliver customized demonstrations based on customer applications and real-world scenarios.
• Translate customer requirements into technical solutions and workflows.
• Provide technical validation and address questions on software functionality, integrations, and applications.
• Develop sample programs, workflows, proofs of concept, and technical materials to support opportunities.
• Communicate the value of ALPHACAM to technical and non-technical audiences.
• Collaborate with Sales, Marketing, Services and Support for a consistent customer experience.
• Contribute to technical content, demonstrations, and best-practice workflows.
• Support customer and partner presentations at events and demonstrations.
• Maintain knowledge of ALPHACAM capabilities and manufacturing trends.
• Provide feedback to internal teams to improve products and solutions.
• Travel across Canada up to five days per month.

Skills

CAM software

CNC machining

customer-facing

presentation skills

technical discovery

communication

solutions engineering

remote work

Tools

ALPHACAM

Job description

Planit Canada Inc. | Hexagon Manufacturing Intelligence Canada

Division

Production Software

Department

Location

Remote - Canada

Job Status

Permanent, Full-Time

Legal Entity

Position Overview

We are seeking a Application Specialist – ALPHACAM to support the growth and adoption of ALPHACAM across Canada. This position will serve as a trusted technical advisor to prospective and existing customers, partners, and internal sales teams by connecting customer manufacturing requirements with effective ALPHACAM solutions.

The ideal candidate combines strong CAM/CNC manufacturing expertise with excellent customer-facing and presentation skills. You will work closely with the Sales team throughout the pre-sales process, leading technical discovery, delivering tailored software demonstrations, validating solutions, and helping customers understand how ALPHACAM can address real-world manufacturing challenges.

This is a consultative technical role focused on solution selling and technical enablement rather than transactional sales.

Job Responsibilities

• Partner with the Sales team throughout the pre-sales cycle, leading technical discovery, delivering customer-specific ALPHACAM demonstrations, developing proof-of-concept solutions, and providing technical validation to help progress qualified sales opportunities.
• Serve as the technical subject-matter expert for ALPHACAM throughout the pre-sales and customer engagement process.
• Lead technical discovery sessions to understand customer workflows, machinery, production requirements, business objectives, and technical pain points.
• Deliver engaging and customized ALPHACAM software demonstrations based on customer applications and real-world manufacturing scenarios.
• Translate customer business and manufacturing requirements into appropriate technical solutions, workflows, and recommendations.
• Provide technical validation during the sales process and address customer questions related to software functionality, capabilities, integrations, and applications.
• Develop sample programs, workflows, proofs of concept, and other technical materials to support active sales opportunities.
• Communicate the technical and business value of ALPHACAM clearly to technical and non-technical audiences.
• Collaborate with Sales, Marketing, Services, and Support teams to provide a consistent, solution-focused customer experience.
• Contribute to technical content, demonstration assets, presentations, and best-practice workflows that strengthen the ALPHACAM sales motion.
• Support customer and partner presentations, industry events, trade shows, and technical demonstrations as a subject-matter expert.
• Maintain current knowledge of ALPHACAM capabilities, CAM/CNC technology, manufacturing trends, and competitive solutions.
• Provide customer and prospect feedback to internal teams to support continuous product and solution improvement.
• Travel within Canada as required to support customer meetings, demonstrations, events, and sales opportunities.

Pre-Sales Success Measures

• Quality and effectiveness of technical discovery and qualification for assigned opportunities.
• Customer engagement and effectiveness of ALPHACAM demonstrations, proof-of-concept work, and technical presentations.
• Timely and accurate technical responses that help move qualified opportunities through the sales cycle.
• Quality of solution recommendations, sample workflows, and technical validation provided to customers and Sales.
• Contribution to successful customer evaluations, demonstrations, partner enablement, and competitive technical assessments.
• Effective collaboration with Sales and cross-functional teams to support pipeline progression and customer satisfaction.

Qualifications

• Strong hands-on experience with CAM software and CNC machining/manufacturing processes.
• Experience with ALPHACAM is strongly preferred.
• Knowledge of CNC programming, tooling, machining strategies, and manufacturing workflows.
• Experience within woodworking, cabinetry, metal, stone, or related manufacturing environments.
• Previous experience in a customer-facing technical role such as Applications Engineering, Pre-Sales Engineering, Solutions Engineering, Technical Consulting, Technical Sales Support, or Software Demonstrations.
• Demonstrated ability to conduct technical discovery and translate customer requirements into practical software solutions.
• Strong presentation and software demonstration skills.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Strong customer service, communication, and relationship-building skills.
• Ability to collaborate effectively with Sales while maintaining a consultative and technically focused approach.
• Self-motivated and comfortable working remotely with a high degree of independence and accountability.
• Strong organizational and time-management skills.
• Willingness and ability to travel across Canada, approximately up to five days per month.

Preferred Qualifications

• Direct experience implementing, supporting, demonstrating, or training customers on ALPHACAM.
• Experience supporting a B2B software sales or pre-sales process.
• Knowledge of CAD/CAM integrations and manufacturing software ecosystems.
• Experience creating customer-specific demonstrations, proof-of-concept solutions, or technical presentations.
• Familiarity with manufacturing equipment and CNC machinery commonly used within ALPHACAM customer environments.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [e-mail].

Information at a Glance Division: Production Software Job Title: Application Specialist - ALPHACAM Job Function: Service Application Job Location (Short): Hudson, QC, CAN, J0P 1H0
Workplace Type: Remote Workplace Details:

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.