Application Specialist

Medical Council of Canada; Ottawa; Hybrid; CAD 79,000 - 94,000; Full time

Job summary

Join a leading organization as an Application Specialist, where you'll bridge technology solutions with business needs. This hybrid role in Ottawa involves managing COTS applications, analyzing processes, and providing user support. Enjoy a supportive environment that fosters professional growth and work-life balance.

Benefits

Defined benefit pension plan

Comprehensive benefits starting on day one

Three weeks’ vacation

Holiday closure in December

35-hour work week

Flexible work arrangements

Free onsite parking

Wellness programs including virtual classes

Qualifications

• 5+ years of experience with COTS systems and integrations.
• Proficiency in creating end-user training materials.

Responsibilities

• Manage and maintain COTS platforms and applications.
• Analyze business processes and configure systems to meet needs.
• Provide ongoing user support and troubleshoot issues.

Skills

Communication

Analytical Skills

Detail-oriented

Education

Bachelor’s degree in IT

Bachelor’s degree in Business Administration

Tools

COTS Systems

AI Tools

Job description

Join to apply for the Application Specialist role at Medical Council of Canada.

Medical Council of Canada provided pay range

This range is provided by Medical Council of Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$79,443.00/yr - CA$93,462.00/yr

Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?

At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in an environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Position Details

Application Specialist

Type: Full-time, permanent

Location: Ottawa, Ontario, Canada

Work Arrangement: Hybrid role

Reporting to the Senior Manager, Business Technology, you’ll play a key role in aligning technology solutions with organizational needs. You’ll act as a bridge between business owners, the Business Technology team, users, and vendors. Your responsibilities include analyzing business processes, translating needs into technical solutions, managing COTS applications, and supporting users through training and support.

Responsibilities

1. Manage and maintain COTS platforms and applications.
2. Analyze business processes and configure systems to meet needs.
3. Coordinate system change requests and enhancements.
4. Serve as liaison with system vendors, communicating requirements and updates.
5. Perform system updates and ensure seamless implementation.
6. Test new features and updates before deployment.
7. Develop and deliver end-user training and create training materials.
8. Provide ongoing user support and troubleshoot issues.
9. Stay current on COTS and AI developments through vendor communities and forums.

Qualifications

• 5+ years of experience with COTS systems and integrations.
• Experience with COTS implementation, configuration, and testing.
• Proficiency in creating end-user training materials.
• Advanced knowledge of COTS systems and business analysis skills.
• Knowledge of release planning and new feature implementation.
• Experience with AI tools for data analysis is an asset.

Competencies

• Excellent communication and presentation skills.
• Strong analytical and detail-oriented skills.
• Ability to prioritize and meet deadlines.
• Judgment, initiative, tact, and discretion.

Education

• Bachelor’s degree in IT, Business Administration, or related field.

Assets

• Business Analysis, Change Management, or Project Management certifications.
• Language skills in French are an asset.

Benefits

• Defined benefit pension plan.
• Comprehensive benefits starting on day one.
• Three weeks’ vacation.
• Holiday closure in December.
• 35-hour work week.
• Flexible work arrangements and free onsite parking.
• Wellness programs including virtual classes.

Additional Information

Visit our Careers page to learn more about thriving at MCC. We are committed to diversity and inclusion and provide accommodations during the hiring process. Only shortlisted candidates will be contacted.