Application Specialist,

Sandvik Group; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global leader in tooling solutions is seeking an Application Specialist to drive sales growth and enhance customer satisfaction through technical expertise and product implementation. This role involves close collaboration with customers, offering training and support while ensuring high standards in service delivery. Join Sandvik Coromant in a dynamic environment where your skills will shape the future of manufacturing.

Benefits

Excellent comprehensive compensation package

Pension plan with matching contributions

Company supplied vehicle

Ongoing development and training

Qualifications

• Solid technical experience in high volume production.
• Experience with CAD/CAM is a plus.
• Valid driver’s license required.

Responsibilities

• Provide technical solutions and sales support to customers.
• Ensure correct implementation of products.
• Develop and deliver training on product features.

Skills

Technical expertise in cutting tools

Relationship management

Customer service

Project management

Education

Degree in mechanical/manufacturing engineering

Tools

Microsoft 365 applications

Job description

Location: Edmonton AB. & Surrounding area

If you are customer-focused and have a passion for excellence, with a background in the tooling & machining industry, Sandvik Coromant wants to speak with you about this exciting Application Specialist opportunity!

SANDVIK COROMANT is the world’s leading supplier of tools, tooling solutions, and know-how to the manufacturing industry. Our customers, which include major manufacturers within aerospace, automotive, medical, energy and general engineering, rely on us to provide the highest level of knowledge, service, and support to help them achieve their goals for productivity and profitability. We have 8,000 employees and are represented in 130 countries, uniquely positioning us to set the industry standard for high technology manufacturing now and for the future. Sandvik Coromant is part of the business area Sandvik Machining Solutions within the 150-year-old global industrial group Sandvik.

Key performance areas

In this dynamic role, you will work as a technical expert supporting organizational sales growth objectives in a total solution package offered to customers that fulfills technical solution delivery and meets customer’s requirements.

Main duties and responsibilities:

Fulfilling and delivering expertise in relevant technical products and application solutions to Customers and distributors to maximize and extend business opportunities. You will be responsible for ensuring Sandvik Coromant products are correctly implemented and deployed, competitor conversions are minimized, and help customers recognize the value of utilizing Sandvik Coromant tools and technology. Support in technical presentations and customer interactions to ensure suitable business opportunities and solutions are identified and secured for Sandvik Coromant.

Additionally, the Specialist will:

• Fulfill total delivery of technical solutions and sales support to end-customers and distributors, in close cooperation with product specialists to grow share of wallet, maintain, strengthen, and develop customers.
• Coordinate and organize interaction between technical and commercial departments as well as relevant distributor services for projects.
• Support in new product and service introduction to customers and distributors.
• Recommend products and services that fit well with clients’ business needs.
• Respond to complex technical questions regarding products, systems or services.
• Develop and deliver training to educate internal employees, external partners and customers on product features.
• Troubleshoot, investigate, and resolve technical problems that arise during or after implementation.
• Develop test applications used for testing modules, including customer-specific components.

Your way of working

• You can build effective working relationships with end customers and distributors to secure agreed priorities implementation.
• Supports Sales activities including analysis of customer’s technical needs; suggests and implements solutions.
• Ambassador for driving new ways of working and future technology within the field of expertise to ensure customers’ needs are fulfilled and profitable business is gained.
• Accountable to ensure successful opportunities are identified by distributors are qualified and as appropriate products are technically applied in a first-class manner to maximize Sandvik Coromant’s market share and profitable business.
• Documents applied products and services performance and savings, whether successful or unsuccessful to ensure Sandvik Coromant can develop and deliver the most competitive products on the market.
• Be the lead with customer projects from start to finish.
• Ensures post-sales activities include resolving implementation problems and conduct relevant trainings.
• Liaises with hardware, software, and systems design engineers to ensure products and services are modified, configured, and installed per customer needs.
• Works to ensure technical alignment between all internal and external stakeholders and customers.
• Monitor competitors’ landscape and alternative solutions that can jeopardize Sandvik Coromant’s business.

Your profile

• Degree or equivalent qualification/working experience in mechanical/manufacturing engineering or a related field.
• Solid and proven technical experience with the application of cutting tools in high volume production.
• Proven track record in delivering good business results.
• Strong knowledge of commercial and technical terms and conditions.
• Relevant experience from CAD/CAM, application knowledge is a plus.
• Project management knowledge and experience managing external and internal customer relationships is an advantage.
• People management experience is an advantage.
• Must possess a current driver’s license valid for your province of primary residence.

*** Estimated Overnight Travel is expected to be less than 10% depending on Business needs & situation.

Other required competencies:

• Broad technical knowledge in metal cutting tools and strong competence in area of expertise.
• Structured and organized business orientated approach to support a diverse and geographically spread team.
• Ability to manage customer requests and business issues effectively, capable of leveraging all resources.
• Ability to listen to customers and sales project teams to understand underlying needs and ensure suitable technical solutions are delivered to secure profitable business for Sandvik Coromant.
• Fluent with Microsoft 365 applications like word, excel, PowerPoint, etc.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• Company supplied vehicle.

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers Opens in new window to the Application Specialist position, requisition # R0000000; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier-free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] for more information.