Application Architect

Global Technical Talent, an Inc. 5000 Company; Toronto; Hybrid; CAD 80,000 - 96,000; Part time

Job summary

This Application Architect role supports architecture activities for TD contact centers (Easyline, TD Wealth, etc.), including migration design and AI support. The team consists of 9 people, and the role involves an average of 4 hours per day in meetings, with interaction across both internal and external stakeholders.

The contractor will not have access to customer data. This is an exciting opportunity to work with industry-standard platforms such as Amazon Connect and to gain hands‑on AI

Qualifications

• 2 years of experience as an Architect within IT or 4 years as Lead Developer
• Experience defining solution sets from requirements
• Experience presenting to groups (50+ people)
• Jira and Confluence experience
• Excellent written and verbal communication
• Strong interpersonal and time management skills
• Ability to work collaboratively with the business

Responsibilities

• Provide architecture support for TD contact centers (Easyline, TD Wealth, etc.)
• Lead migration design efforts
• Support AI-related architectural initiatives
• Define solution sets from requirements
• Present architectural solutions to large groups (in person or virtual)
• Collaborate with internal and external stakeholders regularly
• Deliver work to agreed timelines and quality standards

Skills

IT Architecture

Lead Developer background

Solution design

Communication

Stakeholder collaboration

Time management

Agile mindset

Team player

Education

Degree or Diploma

Amazon Connect certification (preferred)

Tools

Jira

Confluence

MS Office (Word/Excel/PowerPoint/Visio)

Job description

Onsite Flexibility: Hybrid — 2 days on-site, 3 days work from home

• Position Type: Contract
• Contract Duration: 1 year (with possibility of extension based on business needs and performance; conversion to permanent possible based on business needs)
• Pay Rate: C$58.00–C$70.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, core business hours, 37.5 hours per week, 7.5 hours per day
• Travel Requirements: Not required

Application Architect

Location: Toronto, ON

Onsite Flexibility: Hybrid — 2 days on-site, 3 days work from home

Contract Details

• Position Type: Contract
• Contract Duration: 1 year (with possibility of extension based on business needs and performance; conversion to permanent possible based on business needs)
• Pay Rate: C$58.00–C$70.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, core business hours, 37.5 hours per week, 7.5 hours per day
• Travel Requirements: Not required

Job Summary

This Application Architect role supports architecture activities for TD contact centers (Easyline, TD Wealth, etc.), including migration design and AI support. The team consists of 9 people, and the role involves an average of 4 hours per day in meetings, with interaction across both internal and external stakeholders. The contractor will not have access to customer data. This is an exciting opportunity to work with industry-standard platforms such as Amazon Connect and to gain hands‑on experience with AI within a highly collaborative, fast‑paced environment known for its strong work culture.

Key Responsibilities

• Provide architecture support for TD contact centers (Easyline, TD Wealth, etc.)
• Lead migration design efforts
• Support AI-related architectural initiatives
• Define solution sets from requirements
• Present architectural solutions and findings to large groups of people in person or virtually (up to 50 people)
• Collaborate with internal and external stakeholders on a regular basis
• Deliver work to agreed timelines and quality standards

Required Skills

• 2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience
• Experience defining solution sets from requirements
• Strong MS Office experience (Word, Excel, PowerPoint, and Visio)
• Experience presenting to large groups of people in person or virtually (50 people)
• Jira and Confluence experience
• Excellent communication skills (written and verbal)
• Strong interpersonal and time management skills
• Strong sense of urgency and adaptive to changes
• Team player
• Ability to work collaboratively with the business

Preferred Skills

• Agile experience
• Contact centre experience (IVR flows, desktop solutions, telecom, etc.)
• Experience with Agentic AI solutions
• Amazon Solution Architect certification
• Experience within a highly regulated environment — Banking, Financial Institution, or Medical

Education Requirements

• Degree or Diploma required
• Amazon contact centre certification (Amazon Solution Architecture or associated with Amazon Connect) preferred

Required Experience

• 2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience
• Extensive experience within the contact centre space (desktop applications, workforce applications, Amazon Connect) preferred
• Prior experience within a highly regulated environment (banking, financial institution, or medical) preferred

Work Environment / Physical Requirements

• Hybrid work arrangement: 2 days on-site, 3 days work from home
• Anchor days are flexible
• Overtime not likely
• No rotation required
• Average of 4 hours per day in meetings

About the Client

This client is a leading financial services and banking institution operating across Canada and internationally, employing thousands of technology and IT professionals across its enterprise. The organization supports large-scale digital transformation initiatives — including cloud migration, AI integration, and contact centre modernization — and employs application architects, solutions developers, software engineers, and technology specialists who collaborate across agile, cross-functional teams serving millions of customers.

Job Number: 26-16020 Industry: Software Engineering

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