Appliance Sales Coordinator

Kent Building Supplies; Saint John; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company in Atlantic Canada seeks an Appliance Sales Coordinator. This role is essential for managing appliance sales processes, customer communication, and operational activities. The successful candidate will demonstrate strong organizational skills, excel in customer service, and be proficient with technology tools such as Microsoft Office. The position offers opportunities for career growth within a supportive and inclusive environment.

Qualifications

• Proactive in implementing process improvements.
• Safety-conscious mindset with ability to prioritize tasks.
• Retail or customer service experience is advantageous.

Responsibilities

• Manage processes for Pro and Retail segments including order follow-up and vendor claims.
• Coordinate deliveries and returns while leading operational activities.
• Assist the Appliance Sales Manager with reporting and performance evaluation.

Skills

Organizational skills

Communication skills

Customer service

Tools

Microsoft Office Suite

Job description

Job Description

The Appliance Sales Coordinator will support our business operations by facilitating appliance sales processes. They play a key role in order management, customer communication, delivery coordination, and daily operational activities that contribute to our team's success.

Responsibilities

• Manage processes for both Pro and Retail segments, including order follow-up, appliance vendor claims, coordinating with delivery partners, overseeing reverse logistics, and serving as the point of contact for sales associates.
• Complete daily tasks promptly, manage inventory movements, conduct sales reviews, and coordinate deliveries and returns.
• Lead operational activities by upholding high standards in process adherence and customer service.
• Communicate priorities and information effectively to associates and partners, providing necessary guidance and tools.
• Assist the Appliance Sales Manager with reporting, daily management, oversight, and performance evaluation.
• Represent sales associates operationally by advocating for best practices and embracing change.
• Address associate and customer concerns professionally and fairly.

Qualifications

• Strong organizational skills with the ability to prioritize tasks.
• Safety-conscious mindset.
• Proactive in implementing process improvements.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion to build trust.
• Exceptional customer service skills.
• Proficient in technology tools for project management, analysis, reporting, and problem-solving (including Microsoft Office Suite).
• Confident in handling new or ad hoc requests.
• Retail or customer service experience is advantageous.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Canada and the U.S., employing approximately 20,000 people. We foster a culture of integrity, talent development, and inclusivity, offering opportunities for career growth across various divisions.

We are dedicated to accessible environments for colleagues, candidates, and customers. Accommodation requests due to disabilities can be made at any application or employment stage. We encourage transparency about accommodation needs to ensure equitable opportunities.

If you are interested but concerned about meeting all requirements, we still encourage you to apply. We value diversity and inclusion, and all applicants will be considered.

Only selected candidates will be contacted for interviews.

About The Team

Kent is Atlantic Canada's largest retail building supply chain, with 48 locations and an e-commerce platform. Our mission is to be the premier source of home improvement products through exceptional customer service, quality, and competitive prices. We prioritize safety, employee development, and continuous improvement, operating manufacturing facilities and participating in cooperative buying groups to ensure product quality and value.