Appliance Sales Coordinator

J.D. Irving, Limited; Saint John; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading company as an Appliance Sales Coordinator, where you will play a vital role in managing appliance sales operations. Your responsibilities will include overseeing order management, ensuring exceptional customer service, and implementing process improvements. The ideal candidate should possess strong communication skills, an organized mindset, and the ability to handle confidential information effectively.

Qualifications

• Retail or customer service experience is an asset.
• Ability to manage priorities and handle new requests confidently.

Responsibilities

• Manages order changes, vendor claims, and delivery operations.
• Completes inventory tasks and manages sales schedules.
• Leads by example in process standards and customer service.

Skills

Organizational Skills

Safety Mindset

Process Improvement

Communication Skills

Customer Service

Technology Utilization

Tools

Microsoft Office Suite

Job description

Appliance Sales Coordinator will help keep our newest business moving. They enable all parties involved in appliance sales to operate at their best. They play a key role in order management, customer communication, delivery operations, and other day-to-day activities that help our team succeed.

Qualifications

• Is organized and able to manage priorities

• Safety mindset

• Change agent with ability to implement process improvements

• Excellent written and verbal communication skills

• Can handle confidential information in a way that builds trust

• Demonstrates exceptional customer service skills

• Ability to leverage technology for project management, analysis, reporting, and solving problems (including Microsoft Office Suite)

• Ability to handle new/ad hoc requests with confidence

• Retail or customer service experience is an asset

Responsibilities

• Owns various processes for both our Pro and Retail business such as order change(s) follow-up, appliance vendor claims, delivery partner liaison, reverse logistics oversight, and sales associate point of contact.

• Promptly completes ad hoc & daily tasks, inventory movements, sales review, and schedules/reschedules certain deliveries & returns.

• Leads the team operationally by demonstrating the highest process standards and customer service

• Communicates information and priorities to associates, and partners, and ensures they have the direction and tools needed to complete their tasks

• Assists the Appliance Sales Manager with reporting, day-to-day management, oversight, and performance management

• Represents sales associates operationally by being a champion for change and best practice

• Handles associate and customer concerns in a fair and professional manner