Appliance Field Technician

Hoffmann Brothers, LLC; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

Hoffmann Brothers, a leader in HVAC and appliance repair, is seeking an Appliance Service Professional in Vancouver. This role involves diagnosing and repairing household appliances, ensuring customer satisfaction, and maintaining safety standards. Candidates should have a minimum of 5 years of experience in appliance repair, strong communication skills, and a commitment to a clean work environment.

Benefits

100% Employer-Paid Medical, Dental, and Vision Coverage

Paid Time Off – Starting Day 1

401(K) with 4% Company Match

Paid Training and Leadership Development Programs

Numerous Opportunities for Career Growth

Qualifications

• Minimum of 5 years' experience in appliance repair and installation.
• Strong customer service and communication skills.
• Ability to adapt communication styles for customer experience.

Responsibilities

• Diagnose, repair, and maintain various household appliances.
• Ensure compliance with regulations regarding refrigerant recovery and recycling.
• Maintain a clean, well-stocked company vehicle.

Skills

Customer service

Communication skills

Organizational skills

Job description

At Hoffmann Brothers, we are committed to our mission of Improving Life in Every Home—for our customers, employees, and the communities we serve. For over 40 years, we have been a leader in HVAC, plumbing, electrical, and appliance repair for both residential and commercial properties in St. Louis—and now in Nashville, TN! As a recipient of multiple Top Workplace and industry awards, we prioritize taking care of our employees, ensuring they, in turn, provide the best service to our customers.

Why Join Us?

We offer a range of benefits, including:

• Competitive Pay
• 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Family
• Paid Time Off – Starting Day 1
• 401(K) with 4% Company Match
• A Supportive Work Environment and Healthy Work-Life Balance
• Paid Training and Leadership Development Programs
• Numerous Opportunities for Career Growth
• And much more!

Job Summary

As an Appliance Service Professional at Hoffmann Brothers in Nashville, you will complete in-home service calls, repairing household appliances such as washers, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals. You will educate customers on their options, maintain a clean and organized job site, and keep your service vehicle well-stocked. You will work closely with customer-experienced coordinators and dispatchers to ensure seamless service execution.

Key Responsibilities

• Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens.
• Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises.
• Disassemble appliances to inspect for wear, corrosion, or faulty components.
• Tighten, align, clean, and lubricate appliance parts as needed.
• Read schematics, wiring diagrams, and use diagnostic tools like multimeters.
• Repair or replace defective components, including circuit boards, motors, belts, and heating elements.
• Ensure compliance with regulations regarding the recovery and recycling of refrigerants.
• Maintain a clean, well-stocked company vehicle.
• Communicate effectively with customers and provide clear service explanations.
• Utilize our Service Systems Process to manage service calls efficiently.

Qualifications

• Minimum of 5 years' experience in appliance repair and installation.
• Strong customer service and communication skills.
• Ability to adapt communication styles to ensure a great customer experience.
• Strong organizational skills to document job details for future reference.
• Willingness to collaborate, share knowledge, and continuously improve processes.
• Ability to communicate with dispatchers to ensure accurate scheduling.
• Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle.
• Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices.

Physical Requirements & Work Conditions

• Regularly required to sit, stand, walk, kneel, squat, and stoop.
• Frequent use of hands to handle controls; ability to hear and speak clearly.
• Ability to climb ladders, work in hot/cold environments, and operate in confined spaces.
• Ability to lift and move equipment weighing 50+ lbs.
• Work conditions vary by season and job scope; must be prepared for outdoor work.
• Strong communication is essential to coordinate with customers, vendors, and co-workers.

Join Our Team!

Hoffmann Brothers is an Equal Opportunity Employer committed to diversity and inclusion. If you’re ready to build a rewarding career with a top industry leader, apply today!