Animal Care Supervisor

Petco; Alberta; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader for their Companion Animal Department. This role is crucial for driving sales and ensuring the well-being of aquatic pets, reptiles, birds, and small companion animals. You will coach and mentor a dedicated team, manage operations, and enhance the guest experience. With a commitment to purpose-driven work, this position offers the chance to make a real difference in the lives of pets and their owners. Join a vibrant team that values diversity and inclusion while making an impact in the pet industry.

Qualifications

• 1+ years of management experience required; 2+ preferred.
• Proficiency in communication, organizational, and computer skills.

Responsibilities

• Ensure the health and well-being of live animals by providing correct care.
• Lead, coach, and provide feedback to partners for quality service.
• Utilize business acumen to measure, analyze, and diagnose business trends.

Skills

Management Experience

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma

Some College

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader - Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. They are responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the department's sales goals, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business in accordance with Petco standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

1. Utilize business acumen to measure, analyze, and diagnose business trends and implement improvement plans.
2. Ensure the health and well-being of live animals by providing correct care according to Petco standards, policies, and procedures, including hourly health checks and wellness cards.
3. Adhere to Veterinary Protocol for all sick animals.
4. Process transactions to create a great guest experience.
5. Support guest interactions with product knowledge and selling strategies.
6. Implement and execute Companion Animal Operations and Aquatics through training and coaching in areas like Animal Care, Aquatics, and Regulatory Compliance.
7. Order live animals efficiently to maximize sales, margin, and inventory; analyze department data for improvements.
8. Maintain operational standards in the department.
9. Complete all animal-related maintenance tasks as per the Maintenance Task List.
10. Maintain high presentation standards in aquatics and companion animal areas.
11. Partner with Merchandising to ensure proper stock levels and achieve goals.
12. Handle and document all Adoption Animals properly.
13. Analyze PCC sales and margin reports.
14. Lead, coach, and provide feedback to PCC partners for quality service and task performance.
15. Ensure proper partner scheduling to meet in-stock and guest service goals during peak hours.
16. Apply talent management skills in recruiting, hiring, training, and succession planning.
17. Provide quick, courteous service by understanding guest needs and sharing product knowledge.

Additional Responsibilities

• Support the implementation of Omni Channel initiatives like BOPUS, Ship-from-store, Curbside, and Endless Aisle.
• Support Pet Care Center operations, training, communication, and company initiatives as Leader on Duty.
• Train and develop partners in partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.
• Display and champion Petco Leadership Expectations.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1+ years management experience required; 2+ preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication, organizational, and computer skills including Outlook, Word, Excel, PowerPoint.
• Strong guest service, analysis, problem-solving, and people development skills.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support opening/closing and attendance processes.
• Ensure safety procedures are followed for partners, guests, and pets.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with some outdoor activities like stocking and customer assistance. Physical activity includes bending, kneeling, lifting up to 50 pounds, and standing for long periods. Some travel may be required.

Contacts

This position involves continuous contact with the public, other departments, and external vendors for various operational needs.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classifications.