Analyste - opérations de paiements internationaux

Banque Nationale; Montreal; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health and wellness program including多

Group insurance

Generous retirement plan

Employee assistance program for you &/

Preferred banking services

Community initiatives involvement

Telemedicine service

Virtual sleep improvement clinic

Job summary

National Bank in Montreal is seeking an International Payments Operations Analyst to support the evolution and execution of strategies across business sectors. You will actively contribute to processes related to international payments and play a key role in the Bank’s ongoing transformation.

The role emphasizes autonomy, rigor, and proactive daily execution, with collaboration across areas to provide technical support and information for decision-making that improves work processes.

Qualifications

• College diploma or any other combination of education and experience deemed equivalent.
• Proven ability to deliver fast and efficient customer service.
• Proficiency with the Microsoft Office Suite.
• Strong ability to work under pressure while maintaining versatility, attention to detail, and accuracy.

Responsibilities

• Act as a subject matter expert for transaction settlement activities within the international payments sector.
• Develop a comprehensive understanding of the end-to-end business process and become a key reference in the field.
• Demonstrate autonomy, rigor, and proactivity in the execution of daily responsibilities.
• Use your initiative to anticipate needs and effectively resolve operational issues.
• Analyze discrepancies in operational processes and take the required actions in collaboration with partners and clients.
• Collaborate with various areas of the Bank to provide technical support to stakeholders involved in day-to-day operations.
• Provide relevant information to support decision-making and make recommendations aimed at improving work processes.

Skills

Customer service

Microsoft Office

Work under pressure

Attention to detail

Education

College diploma

Job description

A career as an International Payments Operations Analyst at National Bank offers a unique opportunity to leverage your expertise in supporting the evolution and execution of strategies across various business sectors. By actively contributing to the processes related to international payments, you will play a key role in the Bank’s ongoing transformation.

Your Role

• Act as a subject matter expert for transaction settlement activities within the international payments sector.
• Develop a comprehensive understanding of the end-to-end business process and become a key reference in the field.
• Demonstrate autonomy, rigor, and proactivity in the execution of daily responsibilities.
• Use your initiative to anticipate needs and effectively resolve operational issues.
• Analyze discrepancies in operational processes and take the required actions in collaboration with partners and clients.
• Collaborate with various areas of the Bank to provide technical support to stakeholders involved in day-to-day operations.
• Provide relevant information to support decision-making and make recommendations aimed at improving work processes.

Your Team

You will report to the Manager, Global Wire and TVM Operations, collaborating daily with a dynamic team of specialists. You will join a passionate and growing group of 32 Analysts and Senior Analysts. The team is responsible for ensuring the efficiency of international payment operations, offering you the opportunity to learn and grow in an environment that values customer satisfaction, performance, collaboration, and innovation.

This position offers a hybrid work arrangement, combining remote work and in-office presence. We foster continuous learning through hands‑on experience, available training programs, and collaboration with colleagues possessing diverse expertise.

Requirements

• College diploma or any other combination of education and experience deemed equivalent.
• Proven ability to deliver fast and efficient customer service.
• Proficiency with the Microsoft Office Suite.
• Strong ability to work under pressure while maintaining versatility, attention to detail, and accuracy.

Special Working Conditions

The successful candidate must be available based on operational requirements, including availability on certain statutory holidays.

Tes avantages

En plus d’une rémunération concurrentielle, nous te proposons une foule d’avantages flexibles pour favoriser ton bien‑être et celui de ta famille, notamment :

• Programme santé et bien‑être incluant de nombreuses options
• Assurance collective
• Régime de retraite généreux
• Programme d’aide aux employé·e·s ainsi qu’à leur famille
• Services bancaires préférentiels
• Implication dans des initiatives communautaires
• Service de télémédecine
• Clinique virtuelle d’amélioration du sommeil

Nous proposons une offre évolutive à l’affût des tendances, de tes besoins et de ceux de tes proches.

Nos environnements de travail dynamiques et nos outils de collaboration modernes favorisent une expérience employé·e agréable. Nous accordons une grande place aux idées des membres de notre personnel. Que ce soit par nos sondages, ou encore par l’entremise de nos programmes, le dialogue en continu et la rétroaction sont encouragés.

L'audace d’agir dans un environnement humain

Nous sommes une banque à taille humaine qui se démarque par son audace, sa culture entrepreneuriale et sa passion pour les gens. Nous existons pour avoir un impact positif dans la vie des gens. Nos valeurs fondamentales de complicité, d’agilité et de pouvoir d’agir sont nos sources d’inspiration. L’inclusion est au cœur de nos engagements. Nous visons, autant que possible, à offrir un milieu de travail sans obstacle et accessible à l’ensemble des employé·e·s.

Nous souhaitons offrir, dans la mesure des moyens dont nous disposons, des mesures d’accessibilité lors du processus de recrutement. Si tu as besoin d'accommodement, n’hésite pas à nous en faire part lors de tes premiers échanges avec nous. Nous accueillons les candidates et candidats de tous horizons et nous aimerions savoir ce que tu peux ajouter à notre équipe.

Joins-toi à nous!