ANALYST

Banque Nationale du Canada; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness program

Group insurance

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Virtual sleep clinic

Job summary

National Bank is seeking an International Payments Operations Analyst in a hybrid role in Montreal. You will act as a subject matter expert for transaction settlement, develop end-to-end process knowledge, and collaborate with stakeholders to ensure smooth international payments operations.

The role emphasizes autonomy, rigor, and proactive problem-solving within a diverse team and a supportive environment that values continuous learning and customer satisfaction.

Qualifications

• College diploma or equivalent education/experience.
• Proven ability to deliver fast and efficient customer service.
• Proficiency with the Microsoft Office Suite.
• Ability to work under pressure with accuracy and attention to detail.

Responsibilities

• Act as a subject matter expert for transaction settlement activities within the international payments sector.
• Develop understanding of end-to-end processes and become a key reference in the field.
• Demonstrate autonomy, rigor, and proactivity in daily responsibilities.
• Use initiative to anticipate needs and resolve operational issues.
• Analyze discrepancies in processes and take action with partners and clients.
• Collaborate with various Bank areas to provide technical support to stakeholders.
• Provide information to support decision-making and suggest process improvements.

Job description

A career as an International Payments Operations Analyst at National Bank offers a unique opportunity to leverage your expertise in supporting the evolution and execution of strategies across various business sectors. By actively contributing to the processes related to international payments, you will play a key role in the Bank’s ongoing transformation.

Your Role

• Act as a subject matter expert for transaction settlement activities within the international payments sector.
• Develop a comprehensive understanding of the end-to-end business process and become a key reference in the field.
• Demonstrate autonomy, rigor, and proactivity in the execution of daily responsibilities.
• Use your initiative to anticipate needs and effectively resolve operational issues.
• Analyze discrepancies in operational processes and take the required actions in collaboration with partners and clients.
• Collaborate with various areas of the Bank to provide technical support to stakeholders involved in day-to-day operations.
• Provide relevant information to support decision-making and make recommendations aimed at improving work processes.

Your Team

You will report to the Manager, Global Wire and TVM Operations, collaborating daily with a dynamic team of specialists. You will join a passionate and growing group of 32 Analysts and Senior Analysts. The team is responsible for ensuring the efficiency of international payment operations, offering you the opportunity to learn and grow in an environment that values customer satisfaction, performance, collaboration, and innovation.

This position offers a hybrid work arrangement, combining remote work and in-office presence. We foster continuous learning through hands‑on experience, available training programs, and collaboration with colleagues possessing diverse expertise.

Requirements

• College diploma or any other combination of education and experience deemed equivalent.
• Proven ability to deliver fast and efficient customer service.
• Proficiency with the Microsoft Office Suite.
• Strong ability to work under pressure while maintaining versatility, attention to detail, and accuracy.

Special Working Conditions

The successful candidate must be available based on operational requirements, including availability on certain statutory holidays.

Languages:

French

Skills

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Artificial Intelligence Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency

In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Group insurance
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Making a bold move in a people‑first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?