Analyst, Retail E-Commerce, Tim Hortons, Canada

Tim Hortons; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Paid parental leave

Telemedicine and mental wellness

Job summary

Tim Hortons in Toronto is seeking a Retail E-Commerce Analyst to support TimShop.ca. You’ll work with the E-Commerce Manager to manage product listings, imagery, pricing and promotions on Shopify, ensuring accurate, timely launches and a seamless customer experience.

This hands-on role combines e-commerce operations, performance analysis and cross-functional coordination across Category, Creative & Storytelling and Planning & Inventory.

Qualifications

• 1–3 years in e-commerce, digital operations or coordinating roles.
• Strong Excel and data interpretation skills.
• Post-secondary education in business/marketing/analytics or related field.

Responsibilities

• Manage product listings, descriptions, imagery, pricing and promotions on Shopify.
• Coordinate launches from setup to go-live with timelines and assets.
• Monitor inventory and fulfillment, flag stockouts and coordinate with planning and supply chain teams.
• Maintain dashboards and reports using Shopify, Excel and other tools.
• Support cross-functional teams with efficient workflows to improve online customer experience.

Skills

E-commerce analytics

Excel proficiency

Cross-functional collaboration

Education

Post-secondary in Business/Marketing/Analytics

Tools

Shopify

Google Analytics

CRM (Klaviyo)

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.The OpportunityBehind every successful TimShop.ca launch is a seamless online shopping experience from accurate product listings and compelling imagery to product availability and timely execution.As our Retail E-Commerce Analyst, you’ll help bring that experience to life. Working closely with the E-Commerce Manager, you’ll support the day-to-day operations and continued growth of Timshop.ca, ensuring our products, promotions and collections launch accurately and on time.This is a hands-on role that combines e-commerce operations, performance analysis and cross-functional coordination. You’ll independently manage routine website activities, use data to identify opportunities and collaborate with teams across Category, Creative & Storytelling and Planning & Inventory to deliver a great customer experience.Reporting to: E-Commerce ManagerWhat You’ll DoManage daily e-commerce operations: Maintain and update product listings, descriptions, imagery, pricing and promotions on Shopify. Perform regular website checks to ensure content accuracy, functionality and a seamless shopping experience.Coordinate product launches and campaigns: Support launches from product setup through go-live, ensuring product information, samples, creative assets and timelines are aligned. Track deliverables and flag potential delays.Support inventory and fulfillment operations: Monitor product availability, identify stockouts and fulfillment issues, and coordinate with the OMNI Planning & Inventory Manager, Supply Chain and other partners to support timely resolution.Analyze performance and maintain reporting: Use Shopify, Excel and other reporting tools to track sales, product performance and key e-commerce metrics. Maintain dashboards, identify trends and highlight opportunities to improve results.Manage digital assets and creative coordination: Organize and maintain product photography and digital assets for TimShop.ca and other approved uses. Support product sample coordination, photoshoot preparation and creative projects as needed.Support continuous improvement and cross-functional execution: Track operational priorities, coordinate with internal and external partners, and help identify opportunities to streamline workflows and improve the online customer experience.What You’ll BringApproximately 1–3 years of experience in e-commerce, digital operations or related analytical or coordination role, with exposure to e-commerce or digital workflows.Strong Excel skills, including formulas, pivot tables and the ability to organize, analyze and interpret data accurately.Strong organizational skills and attention to detail, with the ability to coordinate multiple priorities, manage deadlines and follow through on deliverables.Clear communication and collaborative problem-solving skills, with the ability to work effectively across teams.Comfortable working with digital tools, learning new systems and identifying practical solutions to operational challenges.Post-secondary education in Business, Marketing, Analytics or a related field, or equivalent practical experience.Preferred QualificationsHands-on experience with Shopify or another e-commerce platform, including product management, website updates or online merchandising.Familiarity with e-commerce metrics, web analytics or reporting tools such as Google Analytics.Exposure to CRM and email marketing platforms, such as KlaviyoExperience coordinating product samples, photoshoots or digital asset libraries.Experience in retail, consumer products or direct-to-consumer e-commerce.Why Join Us?You'll have the opportunity to work across digital commerce, retail operations and creative storytelling, helping bring Tim Hortons merchandise and collections to customers across Canada. You'll gain hands-on experience in a growing part of our Retail business while contributing ideas that improve how we operate and serve our customers.Base salary range of $70,000 – $90,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics.This posting is for an existing vacancy.RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.