Manager, Digital Menu Governance & Experience, Tim Hortons

Tim Hortons; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Salary range CAD 100k-130k

Annual bonus

Equity grants

Parental leave

Telemedicine

Wellness programs

Job summary

Tim Hortons in Toronto, Canada, seeks a Manager, Digital Menu Governance & Experience to govern the menus across App, Kiosk and Delivery, ensuring accuracy and a consistent guest experience.

The role standardizes menu configuration, maintains a single source of truth for active and discontinued items, and collaborates with Product, Marketing, Category, Operations and Technology to optimize digital ordering.

Qualifications

• Experience in digital menu management, digital commerce, product operations, content management, or related field.
• Experience working with guest-facing digital ordering channels such as mobile apps, kiosks, and third-party delivery platforms.
• Ability to translate business and guest needs into clear menu standards, requirements, and operating processes.

Responsibilities

• Develop and maintain a standardized menu configuration playbook for App, Kiosk, and Delivery, supporting a consistent and predictable guest experience across channels.
• Design and establish a process and source of truth that tracks the full digital menu, including active products, discontinuations, and optional items.
• Own ongoing monitoring and change controls so teams have a single, reliable answer to what is available on the digital menu today.
• Support the new POS rollout by coordinating menu information and identifying the digital channel updates needed to keep menu data accurate.
• Audit and manage menu parity across App, Kiosk, and Delivery; identify unjustified gaps and distinguish them from intentional differences suited to each channel.
• Use POS menu flexibility as a reference when assessing which modifiers and customizations are relevant to bring into digital ordering; POS configuration remains outside this role’s scope.
• Evaluate digital menu additions with attention to guest experience, discoverability, adoption, and opportunities to improve order value, while keeping choices focused and relevant.
• Identify and recommend opportunities to add or refine modifiers and customizations across App, Kiosk, and Delivery.
• Own the process for determining whether new products belong in an existing digital category or require a new category, optimizing for product discoverability.
• Partner with channel Product Managers and Marketing and Category teams to align on digital product placement and categorization.
• Partner with stakeholders across Product, Marketing, Category, Operations, and Technology to clarify menu requirements and coordinate digital channel updates.
• Establish clear documentation, review, and validation practices for digital menu changes, and monitor execution to resolve discrepancies.
• Use channel audits and stakeholder feedback to identify recurring issues and improve menu governance processes over time.

Skills

Digital menu mgmt

Content management

Project coordination

Analytical skills

Cross-functional collaboration

Tools

POS systems

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.The Manager, Digital Menu Governance & Experience, TH, Canada is an individual contributor accountable for the governance, accuracy, and guest experience of menus across Tim Hortons’ digital ordering channels: App, Kiosk, and Delivery. This role establishes a consistent approach to how products are configured and presented across digital channels, and maintains a reliable source of truth for active products, discontinued items, and optional items.The Manager works across Product, Marketing, Category, Operations, and Technology to make digital menus easy to navigate and dependable for guests. The POS may be used as a reference when assessing available products, modifiers, and customization opportunities. This role governs guest-facing digital ordering channels and is not responsible for determining or managing POS configuration.RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Toronto, ON.How You’ll Help Brew Success:Develop and maintain a standardized menu configuration playbook for App, Kiosk, and Delivery, supporting a consistent and predictable guest experience across channels.Design and stand up a process and source of truth that tracks the full digital menu, including active products, discontinuations, and optional items.Own ongoing monitoring and change controls so teams have a single, reliable answer to what is available on the digital menu today.Support the new POS rollout by coordinating menu information and identifying the digital channel updates needed to keep menu data accurate.Audit and manage menu parity across App, Kiosk, and Delivery; identify unjustified gaps and distinguish them from intentional differences suited to each channel.Use POS menu flexibility as a reference when assessing which modifiers and customizations are relevant to bring into digital ordering; POS configuration remains outside this role’s scope.Evaluate digital menu additions with attention to guest experience, discoverability, adoption, and opportunities to improve order value, while keeping choices focused and relevant.Identify and recommend opportunities to add or refine modifiers and customizations across App, Kiosk, and Delivery.Own the process for determining whether new products belong in an existing digital category or require a new category, optimizing for product discoverability.Partner with channel Product Managers and Marketing and Category teams to align on digital product placement and categorization.Partner with stakeholders across Product, Marketing, Category, Operations, and Technology to clarify menu requirements and coordinate digital channel updates.Establish clear documentation, review, and validation practices for digital menu changes, and monitor execution to resolve discrepancies.Use channel audits and stakeholder feedback to identify recurring issues and improve menu governance processes over time.What Ingredients You’ll Bring:Experience in digital menu management, digital commerce, product operations, content management, or a related field.Experience working with guest-facing digital ordering channels such as mobile apps, kiosks, and third-party delivery platforms.Understanding of menu configuration, product catalogs, modifiers, and the relationship between POS and digital ordering systems.Ability to translate business and guest needs into clear menu standards, requirements, and operating processes.Strong analytical skills, with the ability to assess menu accuracy, channel differences, discoverability, and customization opportunities.Strong project coordination, organization, and attention to detail, with the ability to manage concurrent updates in a fast-paced environment.Effective communication and collaboration skills across Product, Marketing, Category, Operations, and Technology teams.Experience in Quick Service Restaurant (QSR) or multi-unit retail environments is an asset.This posting is for an existing vacancy.Base salary range of $100,000–$130,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.#TimHortonsBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.