Analyst, Distribution System Support

Accor; Toronto; Remote; CAD 55,000 - 75,000; Full time

Job summary

Accor is seeking an Analyst in Distribution System Support to provide high-quality support to hotel users and manage sales and distribution tickets. This remote role requires experience with hotel distribution systems and strong communication skills. Join a dynamic team committed to providing excellent service in the hospitality industry.

Qualifications

• Experience with hotel distribution systems.
• Strong communication and presentation skills.
• Dynamic, proactive, and autonomous.

Responsibilities

• Provide support to hotel and head office users.
• Handle Sales and Distribution support tickets daily.
• Collaborate with other support team members across linguistic contexts.

Skills

Communication

Problem Solving

Stress Management

Job description

Join to apply for the Analyst, Distribution System Support role at Accor.

Company Description
We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience, we pride ourselves in being the employer of choice. Live limitlessly, come as you are, grow with us, work with purpose, and explore endless opportunities.

Job Description
*We are considering candidates in New Brunswick or Ontario. This is a remote role.*

Key Interactions

• Interaction with hotel teams
• Interaction with the sales, distribution & loyalty support teams
• Interaction with the HUBs teams: distribution loading, sales, e-commerce, pricing, etc.
• Interaction with external providers supporting Accor

Main Responsibilities

• Provide support to hotel and head office users
• Handle Sales and Distribution support tickets daily
• Contribute to the optimization of service quality
• Be available and reactive to provide quick responses
• Ensure high-quality support and manage support tickets related to sales & distribution
• Collaborate with other L1 Sales and Distribution support team members across cultural and linguistic contexts
• Maintain an overview of distribution operations and knowledge of delegated processes
• Coordinate until tickets are resolved, working closely with L2 support teams
• Communicate with internal and external teams to resolve tickets swiftly

Qualifications

• Experience with hotel distribution systems
• International and operational experience
• Functional support experience
• Positive attitude
• Dynamic, proactive, and autonomous
• Interest in support functions
• Strong communication and presentation skills
• Stress resistance
• Knowledge of ORS and Accor Distribution Landscape
• Fluent in English (reading, writing, speaking)

Additional Information

We are an inclusive company committed to diversity and inclusion. We aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a global leader. We welcome you as you are, supporting your growth and learning every day. Join us to explore limitless possibilities in hospitality and make your story with Accor.

Discover more at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS