Alterations Lead

Brobston Group; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

CHANEL is seeking an Alterations Lead to oversee the boutique Atelier, ensuring precise, elevated fittings and adherence to tailoring standards. You will develop the tailoring team, coordinate Atelier operations, and manage workload to support an exceptional client experience.

The role requires strong sewing expertise, 6-7 years in luxury tailoring, and proven leadership. Fluency in English and comfort with digital reporting are essential.

Qualifications

• Degree or strong background in sewing, tailoring, or alterations.
• 6-7 years of tailoring experience, ideally in luxury fashion.
• Deep knowledge of garment construction, fabrics, and finishing.
• Experience leading, coaching, or developing a team.
• Excellent client communication, organization, rigor and accountability.
• Fluent English; comfortable with digital tools and reporting systems.

Responsibilities

• Conduct client fittings and recommend alteration solutions preserving garment style.
• Validate alteration decisions and finished work for quality and consistency.
• Lead, coach, and develop tailors; assign work by skills and deadlines.
• Coordinate atelier priorities, workload, client commitments, and equipment.
• Monitor performance, lead times, quality and updates to boutique leadership.
• Collaborate with Fashion Advisors to support client loyalty and an elevated fitting journey.

Skills

Tailoring expertise

Garment construction

Team leadership

Client communication

English fluency

Education

Degree in fashion/tailoring

Tools

Reporting systems

Job description

Summary

The Alterations Lead oversees the boutique Atelier and ensures a precise, elevated fitting experience for clients. This role safeguards CHANEL tailoring standards, develops the tailoring team, and coordinates Atelier operations and workload.

Responsibilities

• Conduct client fittings and recommend alteration solutions that preserve each garment’s style and construction.
• Validate alteration decisions and finished work for quality, precision, and consistency.
• Lead, coach, and develop Tailors while assigning work based on skills, capacity, and deadlines.
• Coordinate Atelier priorities, workload, client commitments, supplies, equipment, and workshop standards.
• Monitor performance, lead times, quality, and client experience, and share updates with boutique leadership.
• Collaborate with Fashion Advisors and boutique teams to support client loyalty and an elevated fitting journey.

Requirements

• Degree or strong background in sewing, tailoring, or alterations.
• 6-7 years of tailoring experience, ideally in luxury or high-end fashion.
• Strong knowledge of garment construction, fabrics, and finishing.
• Experience leading, coaching, or developing a team.
• Excellent client communication, organization, rigor, and accountability.
• Comfort with digital tools and reporting systems; fluent English required.