Allied Health Lead

Changepain Medical & Allied Health Clinic; Burnaby; Hybrid; CAD 18,000 - 21,000; Full time

Job summary

Changepain Medical & Allied Health Clinic in Burnaby seeks an Allied Health Lead who blends clinical practice with leadership across Physiotherapy, Kinesiology, Acupuncture, Counseling and Social Work. You will collaborate with the Medical Director and Operations Director to guide service quality, workflow efficiency and growth.

This hybrid role acts as first point of contact for AH clinicians, resolves questions, supports standards, recruitment, training and policy development.

Qualifications

• Experience leading allied health teams.
• Strong clinical governance and quality improvement skills.
• Experience in clinic policy development.

Responsibilities

• Provide leadership to AH service providers across disciplines.
• Resolve clinical and operational questions as first point of contact.
• Partner with Medical Director/Operations Director to implement major service changes.
• Oversee AH clinicians' competency and regulatory requirements.
• Coordinate recruitment and scheduling for AH roles.

Skills

Leadership

Clinical leadership

Staff onboarding

Recruitment

Policy enforcement

Regulatory compliance

EMR systems

IT collaboration

Patient experience

Project management

Tools

TELUS CHR

Heidi AI docs

EMR systems

Job description

Position Summary

The Allied Health (AH) Lead is a hybrid clinician-leadership role responsible for the leadership of Changepain's allied health services. The Lead is the first point of contact for allied health clinicians, resolves clinically relevant questions and situations, and drives service quality, workflow efficiency, and growth. The Lead reports directly to the Medical Director, and major changes are planned and implemented in partnership with the Operations Director.

Reporting & Scope

• Reports to: Medical Director. Major service changes are planned and implemented in partnership with the Operations Director.
• Provides leadership to all AH service providers: Physiotherapy, Kinesiology, Acupuncture, Clinical Counselling, and Social Work, plus related services as added (e.g., Chiropractic, Naturopathy).

Key Clinical Responsibilities

• Clinical practice within your clinical scope.

Key Leadership Responsibilities

• Act as first point of contact for allied health clinicians, resolving clinical and operational questions.
• Support clinical standards across all AH disciplines, and lead service-level decisions, implementing major changes with the Operations Director.

Administrative & Operations Support

• Assist the AH administrative team to optimize AH workflows - including the MAFT process and online appointment booking (TELUS CHR).
• Help the Medical Director and Operations Director create, maintain, and enforce clinic policies.
• Oversee AH clinicians' competency and related regulatory college requirements.
• Collect feedback from AH clinicians to improve cohesion across AH administrative functions.

Patient Experience

• Gather feedback and comments from AH clinicians to inform improvements to the patient experience.

Staff Development & Recruitment

• Onboard, mentor, and upskill AH clinicians; support continuing professional development and build clinical capacity.
• Support recruitment and scheduling for AH roles in partnership with the Medical Director and Operations Director.

Service Growth

• Grow AH service utilization through internal medical referrals and targeted marketing.
• Support online initiatives such as website content, online-booking improvements, and Google ratings, with the leadership team.

IT & Documentation

• Partner with the IT team to improve the AI documentation tool (Heidi) and the EMR.

Compensation & Terms

• Compensation for the above leadership responsibilities:
• At $70/hour
• 20 hours upfront for an initial program development with deliverable and measurable KPIs
• 5 hours per week for ongoing administrative duties and it is adjustable based on the clinic needs