Faculty Operations Coordinator

Queen's University; Kingston; On-site; CAD 55,000 - 85,000; Full time

Job summary

Queen's University in Kingston, Ontario seeks an Operations Coordinator to deliver operational coordination, executive support, and communications leadership across the department.

You will lead cross-functional initiatives, governance activities, calendar and meeting management, travel arrangements, and project oversight to advance strategic, academic, and administrative priorities.

Qualifications

• Post-secondary diploma or degree in Business, Public or Health Administration or related field.
• Minimum 5+ years of administrative experience in academic, healthcare, or post-secondary settings.
• Experience supporting senior leadership with calendar and meeting management.
• Experience with website content management and internal/external communications.
• Experience supporting committees, including minute-taking and action-item tracking.
• Exceptional organizational skills with ability to manage competing priorities.
• Strong written and verbal communication skills.
• Discretion and professionalism when handling confidential information.
• Proficiency with Microsoft Office and calendar/scheduling tools.

Responsibilities

• Provide operational support to Program Directors and clinical leaders on departmental initiatives.
• Act as primary contact for departmental correspondence and inquiries; triage and direct to leadership.
• Coordinate clinical projects to implement departmental priorities.
• Facilitate communication between clinical leadership and administrative teams for timely execution.
• Manage calendars for Department Head and Program Directors; schedule meetings and resolve conflicts.
• Prepare agendas, briefing materials, and follow-up notes for leadership meetings.
• Coordinate travel arrangements and related logistics for department leadership.
• Provide administrative oversight for department operations as priorities require.

Skills

Calendar management

Executive support

Department communications

Project coordination

Discretion and professionalism

Written and verbal communication

Independent work

Interpersonal skills

Organization skills

People management support

Education

Post-secondary diploma or degree in Business/Public/Health Admin

Tools

Microsoft Office

Calendar scheduling tools

Job description

The Faculty Operations Coordinator provides operational coordination and executive support, communications leadership, and project management services that advance the Department’s strategic, academic, and administrative priorities. This position will lead cross-functional initiatives, coordination, departmental communications, supports governance activities, and oversee operational projects that improve efficiency across departments.

Job Description - Key Responsibilities

• Provide operational support to the Program Directors and other clinical leaders on departmental initiatives
• Serve as the primary point of contact for departmental correspondence and inquiries, triaging and directing appropriate leadership or staff.
• Support implementation of departmental priorities by coordinating clinical projects
• Facilitate communication between clinical leadership and administrative teams to ensure timely execution of departmental activities
• Manage and coordinate calendars for the Department Head, Associate Director[CK1.1], and Program Medical Directors including scheduling meetings, resolving conflicts, and prioritizing time-sensitive requests
• Prepare agendas, briefing materials, and follow-up notes for leadership meetings as required
• Coordinate travel arrangements and related logistics for department leadership, as needed (ie. CAEP)
• Provide administrative oversight for department operations as priorities required

Special Events

• Maintain event calendars and timelines, and liaise with internal and external interest holders
• Provide oversight and direction on special projects, special events, and communications projects, including venue/room booking, vendor coordination, catering, and on-site support
• Coordinates the activities of special project participants and committees. Monitors progress towards goals and ensures the department is on track to successful completion.

Communications

• Maintain and update departmental website content, ensuring accuracy and timeliness
• Draft, edit, and distribute internal and external news items, announcements, and newsletters
• Coordinate with Divisional Chairs and Faculty regarding news items and updates.
• Network and ensure regular communications with key interest-holders in the University community to identify initiatives, programs and / or stories to best highlight and support institutional goals.

Governance and Leadership Support

• Coordinate governance meetings and leadership forums, including development of materials, action tracking, governance documentation, and follow up
• Coordinate governance activities for departmental committees, leadership groups, and working groups
• Schedule meetings and coordinate logistics including room bookings (virtual and in-person), agendas and supporting materials
• Prepare meeting packages briefing materials presentations and confidential documentation
• Record key decisions and action items and monitor progress to completion
• Maintain committee records, terms of reference, membership lists, and annual work plans
• Support implementation of committee and leadership decisions by coordinating follow-up activities across the department
• Provide admirative and operational support for strategic planning sessions, retreats and departmental focus

Reporting

• Coordinate the collection, compilation, and formatting of the faculty-wide Annual Report
• Track submission deadlines and follow up with contributors across the faculty
• Administers and prepares department annual reports, maintains annual calendars and records, updates and maintains policy and procedures and ensures compliance. Highlight situations that have implications to policy or require changes to existing policy, bring these changes to the attention of the respective staff member, provide suggested revisions and where applicable update as necessary.

Qualifications & Experience

• Post-secondary diploma or degree in Business, Public or Health Administration or a related field, or equivalent combination of education and experience
• Minimum [5+] years of administrative experience, ideally in a post-secondary, healthcare, or academic environment
• Demonstrated experience supporting senior leadership, including calendar and meeting management
• Experience with website content management and internal/external communications
• Experience supporting committees, including minute-taking and action-item tracking
• Exceptional organizational skills with the ability to manage competing priorities and deadlines
• Strong written and verbal communication skills
• High degree of discretion and professionalism when handling confidential and sensitive information
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and calendar/scheduling tools
• Ability to work independently, exercise sound judgment, and anticipate the needs of leadership
• Strong interpersonal skills and a service-oriented approach to internal and external interest-holders