Allied Health Lead

Collage; Burnaby; Hybrid; CAD 80,000 - 113,000; Full time

Job summary

Collage in Burnaby, BC seeks an Allied Health Lead, a hybrid clinician–leader responsible for directing AH services including Physiotherapy, Kinesiology, Acupuncture, Counseling, and Social Work. Reports to Medical Director, partners with Operations Director to plan major changes and drive service quality.

You will lead clinical standards, coordinate administrative workflows (MAFT process, TELUS CHR), oversee competency and regulatory requirements, support recruitment, and grow service

Qualifications

• Demonstrated leadership in an allied health setting.
• Experience supervising multiple AH disciplines.
• Ability to optimize clinical workflows and governance.

Responsibilities

• Clinical practice within your clinical scope.
• Act as first point of contact for AH clinicians, resolving clinical and operational questions.
• Support clinical standards across all AH disciplines, and lead service-level decisions, implementing major changes with the Operations Director.
• Assist administrative team to optimize AH workflows and enforce clinic policies.
• Oversee AH clinicians' competency and regulatory requirements.
• Gather feedback from AH clinicians to inform improvements to the patient experience.
• Onboard, mentor, and upskill AH clinicians; support continuing professional development.
• Grow AH service utilization through internal referrals and targeted marketing.

Skills

Leadership

Clinical supervision

Healthcare administration

Cross-functional collaboration

Staff development

Tools

EMR

TELUS CHR

Heidi documentation tool

Job description

Integrative Services Contractor Burnaby, BC $70 CAD per hour

The Allied Health (AH) Lead is a hybrid clinician–leadership role responsible for the leadership of Changepain's allied health services. The Lead is the first point of contact for allied health clinicians, resolves clinically relevant questions and situations, and drives service quality, workflow efficiency, and growth. The Lead reports directly to the Medical Director, and major changes are planned and implemented in partnership with the Operations Director.

Reporting & Scope

• Reports to: Medical Director. Major service changes are planned and implemented in partnership with the Operations Director.
• Provides leadership to all AH service providers: Physiotherapy, Kinesiology, Acupuncture, Clinical Counselling, and Social Work, plus related services as added (e.g., Chiropractic, Naturopathy).

Key Clinical Responsibilities

• Clinical practice within your clinical scope.
• Act as first point of contact for allied health clinicians, resolving clinical and operational questions.
• Support clinical standards across all AH disciplines, and lead service-level decisions, implementing major changes with the Operations Director.

Administrative & Operations Support

• Assist the AH administrative team to optimize AH workflows — including the MAFT process and online appointment booking (TELUS CHR).
• Help the Medical Director and Operations Director create, maintain, and enforce clinic policies.
• Oversee AH clinicians' competency and related regulatory college requirements.
• Collect feedback from AH clinicians to improve cohesion across AH administrative functions.
• Gather feedback and comments from AH clinicians to inform improvements to the patient experience.

Staff Development & Recruitment

• Onboard, mentor, and upskill AH clinicians; support continuing professional development and build clinical capacity.
• Support recruitment and scheduling for AH roles in partnership with the Medical Director and Operations Director.

Service Growth

• Grow AH service utilization through internal medical referrals and targeted marketing.
• Support online initiatives such as website content, online-booking improvements, and Google ratings, with the leadership team.

IT & Documentation

• Partner with the IT team to improve the AI documentation tool (Heidi) and the EMR.

Compensation & Terms

• Compensation for the above leadership responsibilities:
• At $70/hour
• 20 hours upfront for an initial program development with deliverable and measurable KPIs
• 5 hours per week for ongoing administrative duties and it is adjustable based on the clinic needs