Customer Experience Specialist

Rapid City Transportation; Oshawa; On-site; CAD 42,000 - 50,000; Full time

Job summary

Rapid City Transportation is seeking a Customer Experience Specialist to join the Customer Experience team in Oshawa. This full-time role (Mon-Fri 2:30pm-11:00pm after training) focuses on answering inquiries, updating client records, and delivering quality service without a sales pressure approach.

The position emphasizes empathetic, patient communication and strong cross-team collaboration, with opportunities for growth through performance plans and training.

Qualifications

• High school diploma or equivalent (GED).
• Minimum of 1-year customer service experience.
• Excellent English verbal and written communication skills.
• French verbal and written communication skills considered an asset.
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs).
• Friendly, patient, empathetic, dependable and self-motivated.

Responsibilities

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns.
• Record and modify customer information within the database.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies.
• Other duties as requested.

Skills

English communication

French asset

Empathetic attitude

Multitasking

Team player

Phone etiquette

Education

High school diploma or GED

Tools

CRM software

Office suite

Job description

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource teams, and to further add to our dynamic company culture.

Position: Customer Experience Specialist

Department: Customer Experience

Type: Full Time - Permanent: Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday

Why work at RCT?

• Opportunity to support the vulnerable sector and make a difference in someone’s life.
• Not a sales environment; we focus on call quality and accuracy.
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.
• Participate in performance plans, recognition programs, service awards, office events and other celebrations.
• Paid training and o pportunity for leveled job growth with pay increases.

Position Responsibilities:

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company's customer service policies
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Other duties as requested

Position Qualifications:

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service experience
• Excellent English verbal and written communication skills
• French verbal and written communication skills considered an asset
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• Friendly, patient, empathetic, dependable and self-motivated
• High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
• Ability to work independently and as part of a team
• Ability to multi-task and high ability to operate in a busy environment
• Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday

Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.

Thank you for your application. Only candidates selected for interview will be contacted.

We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs.

Privacy Notice: We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.