Alarm Operator

TIF Tyco Integrated Fire & Security Canada, Inc.; Toronto; On-site; CAD 30,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package

Extensive product and training

Collaborative team environment

Zero Harm safety policy

Employee discount programs

Job summary

Johnson Controls in Ontario is seeking an Access Security Administrator to monitor alarms and CCTV for a major client across locations. This role supports the CMC Operations, handling remote monitoring with specialized teams and flexible shifts (8, 10, or 12 hours), Monday to Sunday, including holidays.

You should have a high school diploma, basic IT skills, and familiarity with LANs and Microsoft Office; Genetec Security Desk/Mission Control knowledge is a plus.

Qualifications

• High School Diploma required.
• Criminal Background Certificate.
• Familiarity with computers, LANs, and Microsoft Office.
• Superior organizational and interpersonal skills.
• Excellent written, listening, and verbal communication.
• Knowledge of dispatch processes and protocols.
• Genetec Security Desk or Mission Control knowledge is a plus.
• CMC Monitoring Software knowledge is an asset.
• Basic network configuration knowledge is an asset.

Responsibilities

• Monitor alarms (Access & CCTV) to meet SLA.
• Provide support to other CMC teams.
• Monitor CCTV and perform periodic site camera audits.
• Office environment exposure; desk-based work ~85%.
• Shifts can be 8, 10, or 12 hours, Mon–Sun, holidays included.
• May stay beyond scheduled shift if relief coverage delays occur.
• For Business Continuity, position may be at the client site.

Skills

LAN familiarity

Microsoft Office

Excellent communication

Organizational skills

Dispatch processes

CCTV/security systems knowledge

Education

High School Diploma

Tools

Genetec Security Desk

Mission Control

CMC Monitoring Software

Basic LAN configuration

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

This role is to provide administration and monitoring of physical access security for 1 major client. It is an innovative position that allows the client to have multiple locations remotely monitored by a group of individuals with specialized skills. The procedures for the various locations are customized to meet the individual client’s needs. This versatile role provides support to the CMC Operations in various capacities.

How you will do it

• Monitor alarms (Access & CCTV) to meet SLA.
• Provide support to other CMC teams.
• Monitor CCTV system by performing periodic audits of site cameras.
• Office environment exposure.
• Working hours can be 8, 10, or 12-hour shifts, Monday to Sunday, Holidays included.
• This role involves extended periods of desk-based work, with approximately 85% of the time spent seated, using a keyboard, and working on a computer. We want to ensure candidates are comfortable with this type of work environment.
• Due to operational needs, employees may be asked to remain beyond their scheduled shift if there is a delay in relief coverage.
• For the Business Continuity Process, the employee may be required to fulfill the position at the client’s site.

What we look for

• Required Minimum of a High School Diploma.
• Criminal Background Certificate.
• Familiarity with computers, local area networks (LANs), and common software applications, including Microsoft Office.
• Superior organizational and interpersonal skills.
• Excellent written, listening, and verbal skills are essential.
• Excellent knowledge of dispatch processes and protocols.
• Knowledge of Genetec Security Desk/Mission Control systems is beneficial.
• Comprehensive knowledge of CMC Monitoring Software operations is an asset.
• Good knowledge of basic network configuration is an asset.

Pay Range

Pay Range: $22.00/hour (union rate), increasing to $22.77/hour effective December 13, 2026. hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.