Alarm Operator

Johnson Controls International; Toronto; On-site; CAD 30,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Comprehensive benefits from day one

Extensive training opportunities

Collaborative team environment

Zero Harm safety policy

Employee discount programs

Job summary

Johnson Controls in Canada is seeking a security monitoring professional to administer access control and monitor a major client’s locations remotely. The role supports the CMC Operations with specialized skills, across multiple sites, with varied shifts and possible on-site deployment for continuity.

The position emphasizes screen-based work, strong communication, and dispatch proficiency, within a unionized environment offering comprehensive benefits from day one.

Qualifications

• Minimum of a High School Diploma.
• Criminal Background Certificate.
• Familiarity with computers, LANs, and Microsoft Office.
• Superior organizational and interpersonal skills.
• Excellent written, listening, and verbal skills.
• Excellent knowledge of dispatch processes and protocols.
• Knowledge of Genetec Security Desk/Mission Control systems is beneficial.
• CMC Monitoring Software operations knowledge is an asset.
• Good knowledge of basic network configuration is an asset.

Responsibilities

• Monitor alarms (Access & CCTV) to meet SLA.
• Provide support to other CMC teams.
• Monitor CCTV system by performing periodic audits of site cameras.
• Office environment exposure.
• Working hours can be 8, 10, or 12-hour shifts, Monday to Sunday, Holidays included.
• This role involves extended periods of desk-based work, with approximately 85% of the time spent seated, using a keyboard, and working on a computer.
• Due to operational needs, employees may be asked to remain beyond their scheduled shift if there is a delay in relief coverage.
• For the Business Continuity Process, the employee may be required to fulfill the position at the client’s site.

Skills

Excellent written, listening, andverba

Superior organizational skills

Interpersonal skills

Dispatch processes knowledge

Basic network knowledge

Education

High School Diploma

Tools

Genetec Security Desk/Mission Control

CMC Monitoring Software

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

This role is to provide administration and monitoring of physical access security for 1 major client. It is an innovative position that allows the client to have multiple locations remotely monitored by a group of individuals with specialized skills. The procedures for the various locations are customized to meet the individual client’s needs. This versatile role provides support to the CMC Operations in various capacities.

How you will do it

• Monitor alarms (Access & CCTV) to meet SLA.
• Provide support to other CMC teams.
• Monitor CCTV system by performing periodic audits of site cameras.
• Office environment exposure.
• Working hours can be 8, 10, or 12-hour shifts, Monday to Sunday, Holidays included.
• This role involves extended periods of desk-based work, with approximately 85% of the time spent seated, using a keyboard, and working on a computer. We want to ensure candidates are comfortable with this type of work environment.
• Due to operational needs, employees may be asked to remain beyond their scheduled shift if there is a delay in relief coverage.
• For the Business Continuity Process, the employee may be required to fulfill the position at the client’s site.

What we look for

Required

• Minimum of a High School Diploma.
• Criminal Background Certificate.
• Familiarity with computers, local area networks (LANs), and common software applications, including Microsoft Office.
• Superior organizational and interpersonal skills.
• Excellent written, listening, and verbal skills are essential.
• Excellent knowledge of dispatch processes and protocols.
• Knowledge of Genetec Security Desk/Mission Control systems is beneficial.
• Comprehensive knowledge of CMC Monitoring Software operations is an asset.
• Good knowledge of basic network configuration is an asset.

Pay Range: $22.00/hour (union rate), increasing to $22.77/hour effective December 13, 2026. hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.