Airport Operations Communication Centre Specialist- Billy Bishop Airport

Security Asp; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading security firm is seeking an Airport Operations Communication Centre Specialist at Billy Bishop Toronto City Airport. The ideal candidate will ensure seamless communication and operational efficiency, respond to emergencies, and maintain safety protocols. This role offers a diverse work environment with competitive compensation and opportunities for professional development.

Benefits

Competitive pay and benefits

Engaging and diverse work environment

People-first approach

Focus on personal and professional success

Qualifications

• Minimum of 300 hours training in AOCC.
• Ability to obtain and maintain a Restricted Access Identification Card (RAIC).
• Valid security license and G or higher driver’s license with a clean abstract.

Responsibilities

• Monitor and operate access control, CCTV, and intrusion systems.
• Respond to routine and emergency calls and alarms.
• Control PSL doors via automated access control systems.
• Manage multiple phone lines and radios including the Airport Emergency line.

Skills

Communication

Active listening

Multi-tasking

CCTV systems knowledge

Education

High School diploma or Grade 12 education

Education in Emergency Communications, Dispatch, Aviation Operations, or Security

Tools

Access control systems

Alarm systems

Telecommunications systems

Ports Toronto’s Records Management System

Job description

Airport Operations Communication Centre Specialist - Billy Bishop Airport

AOCC (Airport Operations Communication Centre)

Are you passionate about public safety and seeking to join a team of aviation security leaders?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries with more than 17,000 professionals. We serve some of Canada's largest airports and have a significant presence in commercial and residential spaces in Ontario and Manitoba.

A.S.P. is looking for an Airport Operations Communication Centre Agent to ensure seamless communication and coordination at Billy Bishop Toronto City Airport. As the first point of contact for internal departments, airlines, and airport service providers, you will be key in maintaining operational efficiency and delivering excellent service to passengers. The ideal candidate will work with integrity, respect, and responsibility for airport security and safety.

Responsibilities include:

• Monitoring and operating access control, CCTV, and intrusion systems;
• Responding to routine and emergency calls and alarms;
• Gathering critical information to initiate appropriate responses, prioritizing as needed;
• Controlling PSL doors via automated access control systems;
• Activating emergency assistance and coordinating with relevant agencies;
• Monitoring status, providing situational updates, and tracking on-duty units using telecommunications systems;
• Analyzing situations to anticipate escalation or de-escalation;
• Supporting problem resolution and handling complaints;
• Providing information to employees and the public about the airport;
• Signing out visitor passes;
• Recording all information in Ports Toronto’s Records Management System;
• Collaborating closely with supervisors and airport management;
• Managing multiple phone lines and radios, including the Airport Emergency line, through Ports Toronto’s communication system;
• Performing related duties as assigned.

Qualifications:

• High School diploma or Grade 12 education;
• At least two years of security-related experience;
• Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset;
• Eligibility to work in Canada;
• Ability to obtain and maintain a Restricted Access Identification Card (RAIC);
• Knowledge of access control, alarm, phone, computer, and CCTV systems;
• Understanding of airport physical site and systems, stakeholders, tenants, and service providers;
• Familiarity with relevant plans, maps, and SOPs;
• Minimum of 300 hours training in AOCC;
• Knowledge of security policies, Acts, and legislation such as the Criminal Code, PSISA, Trespass to Property Act, Fire Code, AODA, and WHMIS;
• Valid security license, G or higher driver’s license with a clean abstract, First Aid & CPR certification, and willingness to undergo criminal record check;
• Excellent communication and active listening skills;
• Strong multi-tasking abilities and ability to work under pressure;
• Availability to work nights, weekends, and holidays.

Why work with A.S.P.?

• We prioritize our team’s personal and professional success;
• Engaging and diverse work environment;
• People-first approach;
• Competitive pay and benefits;
• Specialized in aviation security.

A.S.P. Incorporated values diversity and encourages applicants from all backgrounds. We believe in hiring for personality and training for skills.

Additional questions include your current employment status at Billy Bishop Airport, security clearance, previous experience, and availability for shifts. Please be prepared to provide relevant documentation and answer questions about your communication center or dispatch experience.