Airport Operation Centre Operator (AOCO)

Winnipeg-Airports-Authority-Inc.-1; Winnipeg; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Health, Dental & Vision

DC Pension Plan

Healthcare Spending Account

Lifestyle Spending Account

Employee Assistance Program

Training & Development

Top Employer recognition

Job summary

Winnipeg Airports Authority Inc. is seeking an Airport Operations Centre Operator (AOCO) to monitor and coordinate resources in a 24/7 operations centre.

You will dispatch operational resources, monitor security and critical systems, and serve as the central hub for communications with stakeholders and emergency services. The role requires high school completion with aviation-related experience, strong communication, and the ability to adapt in a fast-changing environment.

Qualifications

• High school completion with aviation-related education or experience.
• Experience in a highly regulated environment.
• Experience with dispatching and resource management.
• Experience with emergency-response protocols and procedures.
• Excellent verbal and written communication skills.
• Ability to interact professionally with clients and stakeholders in a changing environment.
• Sound judgment and independent decision-making.
• Data-driven decision making aligned with operations.
• Proactive team player eager to back up colleagues.
• Ability to quickly learn new technology.

Responsibilities

• Dispatch operational resources using the designated ticketing software.
• Monitor critical systems including fire panels and building alarms.
• Monitor airport operations and access control via CCTV and security systems.
• Serve as a central communication hub and generate work orders.
• Respond to inquiries by telephone and email with professionalism.
• Coordinate security and safety responses as situations arise.
• Maintain logs of security incidents and identify recurring patterns.
• Plan daily terminal allocations and adjust resources to meet needs.
• Assign gates and counters and update flight information displays.
• Communicate with stakeholders and emergency services during incidents.
• Escalate safety and operational concerns to leadership.

Skills

Communication skills

Professional interaction

Decision making

Proactive mindset

Team player

Attention to detail

Crisis management

Learning agility

Project coordination

Education

High school diploma

Tools

Microsoft 365

Adobe Acrobat

Dispatch systems

Access-control systems

CCTV systems

Job description

Job Title: Airport Operation Centre Operator (AOCO)

Reports to: Manager, Airport Operations

Number of Vacancies: 2

Vacancy Type (1): Temporary, Full Time – 1 Year Term

Vacancy Type (2): Temporary, Full -Time – 6-Month Term

Closing Date: October 28, 2026

The Opportunity

Reporting to the Manager, Airport Operations, the Airport Operations Centre Operator (AOCO) monitors and responds to internal and external communications within a 24/7 operations centre. The AOCO serves as a central point of communication for airport operations, coordinates and dispatches security and operational responses, and monitors access-control systems.

The AOCO also plans and assigns airport resources, including gates, counters, and baggage belts, while ensuring flight information remains accurate and current. This position continuously monitors flight schedules and adjusts resource allocations in response to real-time operational requirements and stakeholder feedback.

Responsibilities include:

• Dispatch operational resources using the designated ticketing software system
• Monitor critical systems, including fire panels and building alarm systems
• Monitor airport operations and access control through CCTV and other security systems.
• Serve as a central communication hub and generate work orders through the ticketing system
• Respond professionally to inquiries from stakeholders, customers, and members of the public by telephone and email
• Monitor and maintain the airport’s primary security line
• Coordinate appropriate security and safety responses as situations arise
• Manage RAIC and keycard access issues in accordance with established procedures.
• Maintain detailed logs of security incidents and proactively identify recurring patterns or concerns
• Plan daily terminal facility allocations and continuously adjust resources to meet operational requirements
• Assign gates and counters, coordinate baggage-belt allocations, and update flight information displays
• Follow the Common Use Plan to support equitable and efficient gate and counter assignments
• Communicate and coordinate with airport stakeholders and emergency services during emergency-response situations
• Escalate safety, security, and operational concerns to the leadership team
• Prepare daily shift reports and provide verbal briefings to colleagues during shift handovers
• Assist with the on-the-job training of colleagues
• Perform other related duties as assigned

Selection Criteria include:

• Successful completion of high school, along with relevant education or experience in aviation or an equivalent combination of education and experience
• Experience working in a highly regulated environment
• Experience with dispatching and resource management
• Experience with emergency-response protocols and operational procedures
• Excellent verbal and written communication skills
• Ability to interact professionally with internal and external clients, stakeholders, and members of the public while remaining positive and composed in a changing operational environment
• Sound judgement and the ability to make reasonable decisions without direct supervision or guidance
• Ability to assess complex situations quickly and make informed, data-driven decisions that align with operational requirements
• Proactive approach with the ability to anticipate developments and respond to emerging operational needs
• Collaborative team member who willingly provides backup support and contributes to shared goals
• Demonstrated ability to adapt quickly to new technology and acquire new technical skills
• Strong attention to detail, common sense, active listening, communication, organizational, and project-coordination skills
• Excellent conflict-resolution and de-escalation abilities
• Proficiency with Microsoft Office 365 and Adobe Acrobat; experience using dispatch, access-control, CCTV, flight-tracking, airport operational database, or related systems is considered an asset

Work with us!

• Highly competitive salary
• Full Benefits package of Health, Dental & Vision
• DC Pension Plan
• Healthcare Spending Account to use on additional benefit expenses
• Lifestyle Spending Account to use on Wellness expenses such as health and fitness
• Employee Assistance Program
• Supported Training & Development opportunities
• Opportunity to work with a high functioning team of professionals working on a diversified portfolio
• Proud to be named one of Manitoba’s Top Employers annually since 2011