Duty Officer-Montréal

Royal Air Maroc; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading airline is seeking a Duty Officer at Montréal airport to supervise customer services, coordinate passenger assistance, and ensure operational compliance. Ideal candidates should have at least 5 years of experience in the airline industry, a Bac+2 or higher qualification in management or a related field, and be fluent in French and English. This full-time position is critical for maintaining service quality and enhancing the airline's brand image.

Qualifications

• Minimum 5 years of experience in an airline as Duty Officer or supervisor.
• Familiarity with handling operations and regulations for dangerous goods.
• Agile and dynamic with a capacity for learning.

Responsibilities

• Supervise services provided to customers and ensure compliance with quality standards.
• Coordinate passenger care during irregularities.
• Represent the company with local authorities.

Skills

Customer service supervision

Operations coordination

Bilingual: French and English

Education

Bac+2 or higher in management, operations, or tourism

Job description

As part of the management of its activity within Montréal airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Marc.

Key Responsibilities

• Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.
• Supervision of assistance organizations and control of services.
• Coordination of the care of passengers in the event of irregularity (transport, accommodation, etc.).
• Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
• Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc.)
• Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned.
• Participation in the influence of the brand image of Royal Air Maroc.

Qualifications

• Training Bac+2 or more in the fields of management , operations, tourism or any other specialty that has given you access to experience in the fiel dot air transport.
• You must justify an experience of minimum 5 years in an airline or at a handler as Duty Officer , supervisors or stopover coordinator Control process, handling operations and regulations relating to dangerous goods .
• You are agile , dynamic and (women /men) in the field with a very large capacity for learning.
• The mastery of French and English in writing and orally is compulsory for holding the post.

Seniority level

Associate

Employment type

Full-time

Job function

Management, Customer Service, and Other

Industries

Airlines and Aviation