Aviation Lounge Operations Lead

Swissport; Dorval; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Extended health, dental, and vision

Vacation pay included

Comprehensive paid training

Free airport parking

Career advancement opportunities

Job summary

Swissport in Dorval is seeking an experienced Lounge Manager to oversee the Executive Lounge operations, ensuring exceptional guest service and adherence to budgets and safety standards.

Reporting to the Lounge Manager, you will supervise lounge agents, assign duties, train staff, and coordinate with airline customers and airport authorities to deliver a seamless travel experience. Fluency in French and English, strong leadership, and a customer‑focus are essential.

Qualifications

• High School diploma or equivalent required.
• 3 years' experience as a maître d'hôtel or restaurant manager preferred.
• Strong customer service orientation and positive attitude.
• Proven leadership and people-management skills.
• Excellent written and spoken French and English.

Responsibilities

• Oversee the Executive Lounge operations and staff.
• Supervise Lounge Agents and assign duties.
• Ensure daily reports are completed and aligned with budgets and KPIs.
• Maintain compliance with health & safety policies and company rules.
• Coordinate with airline customers and airport authorities for seamless service.

Skills

Customer service

Staff leadership

Communication

Problem-solving

Staff training

Education

High School diploma or equivalent

Tools

MS Office

Job description

Swissport in Dorval is seeking an experienced Lounge Manager to oversee the Executive Lounge operations, ensuring exceptional guest service and adherence to budgets and safety standards.

Reporting to the Lounge Manager, you will supervise lounge agents, assign duties, train staff, and coordinate with airline customers and airport authorities to deliver a seamless travel experience. Fluency in French and English, strong leadership, and a customer‑focus are essential.