Airline Customer Success Manager - Growth & Renewals

Amadeus; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Amadeus is seeking a Customer Success Manager to own the post-sales lifecycle for a portfolio of airline customers in Canada. You will drive solution adoption, customer satisfaction, retention, and growth, while serving as a trusted advisor to key stakeholders.

Collaborate with Sales, Support, Delivery, and Product to ensure outcomes, manage renewals, and identify expansion opportunities. Strong communication, analytical skills, and proficiency with Salesforce are essential.

Qualifications

• Minimum 5 years in a customer-facing role such as Customer Success or Account Management.
• Experience managing enterprise relationships and engaging stakeholders at multiple levels.
• Proficiency with CRM platforms (Salesforce) and BI tools (Tableau, Qlik).
• Knowledge of airline distribution, NDC, EDIFACT or PSS is a plus.

Responsibilities

• Own the post-sales lifecycle for a portfolio of airline customers.
• Drive solution adoption, customer satisfaction, and renewal/expansion opportunities.
• Build executive relationships and coordinate cross-functional teams to deliver outcomes.
• Lead business reviews, mitigate risks, and communicate value to customers.

Skills

Customer success

Stakeholder management

Executive presence

Analytical thinking

Data-driven decisions

CRM platforms

Salesforce

Tableau

Qlik

English proficiency

Travel industry knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business/Technology/Engineering or related field

Tools

Salesforce

Tableau

Qlik

Job description

Amadeus is seeking a Customer Success Manager to own the post-sales lifecycle for a portfolio of airline customers in Canada. You will drive solution adoption, customer satisfaction, retention, and growth, while serving as a trusted advisor to key stakeholders.

Collaborate with Sales, Support, Delivery, and Product to ensure outcomes, manage renewals, and identify expansion opportunities. Strong communication, analytical skills, and proficiency with Salesforce are essential.