Air Import Coordinator

Kintetsu World Express; Delta; On-site; CAD 47,000 - 61,000; Full time

Benefits offered by this job

Bonus program

Health, dental, vision insurance

Paid time off

Defined Contribution Pension plan

RRSP eligibility

Job summary

KWE is currently hiring an Air Import Coordinator in Delta to deliver world class customer service. You will manage smooth transactions via KWE’s global network for a defined client base and support import/export operations across air, ocean, freight, and sales with accurate documentation.

Applicants should have formal training in a related field (CITT or CIFFA preferred) and 2–4 years of experience. A collaborative, dynamic team environment and comprehensive benefits are offered.

Qualifications

• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

• Provide excellence in customer service and be first contact for client inquiries, concerns, and complaints.
• Assist import/export operation (air, ocean, freight, and sales) and ensure accurate paperwork processing.
• Complete accurate monthly reports as requested by management and customers.
• Provide shipment information for import/export customers and support sales in negotiating rates and quotes.
• Maintain accurate filing systems and update shipment details in the system for billing accuracy.
• Coordinate shipments and send pre-alert notices to customers and related departments.
• Assist the department manager in maintaining ISO policies.
• Participate in meetings and contribute to terminal objectives.
• Comply with safety policies, report unsafe activities, and follow guidance.
• Provide backup support during busy periods and vacations.
• Participate in proactive team efforts to achieve goals.

Skills

Reading & interpreting docs

Report writing

Public speaking

Math & figures

PC skills

Education

CITT or CIFFA preferred

Tools

MS Office

Database usage

Email/Scheduling tools

Job description

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

KWE IS CURRENTLY HIRING FOR AN AIR IMPORT COORDINATOR

KWE is currently looking for an Air Import Coordinator who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

WHY KWE?

• On-going training and development to ensure your success.
• A fast-paced, dynamic, and fun environment with a great team.
• A generous bonus program linked to company & individual success.
• Competitive and equitable compensation packages.
• Dental, Medical, vision, Life, dependent life, and critical illness insurance.
• Employee Assistance Program.
• Paid time off benefits.
• Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
• Immediate RRSP eligibility.

REQUIREMENTS

• Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

DETAILS OF THE JOB

• Provide excellence in customer service and a first place of contact for client inquiries, concerns, and complaints. Special attention to key assigned accounts.
• Assist the import/export operation (air, ocean, freight, and sales), ensure accurate processing of paperwork to minimize errors.
• Complete accurate monthly reports as requested by management and customers.
• Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services.
• Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
• Coordinate shipments and send pre-alert notices to customers and related departments as required.
• Assist the division/department manager in the effective maintenance of the companies ISO Policies.
• Participate in meetings and overall objectives for the terminal.
• Comply with all safety policies, practices, and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.
• Receive guidance with respect to general objectives in most tasks and projects assigned. Determined methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines.
• Provide back up support within department during busy periods, vacations, and unexpected employee absences.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge and skills.
• Perform all other job- related duties as required by management.

Salary starting from $47,000, based on experience.