Air Export Agent

CMA CGM; Richmond; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Professional Development Opportunities

Continuing Education

Job summary

CEVA Logistics in Canada is seeking an Air Export Coordinator to coordinate the activities of the air export department, ensuring a quick, courteous, and efficient customer experience while maintaining a competitive cost structure for CEVA and our clients. Keep clients informed of the shipment status.

Join a global team of professionals, collaborating with multiple stakeholders, handling bookings, documentation, and invoicing, while complying with ISO standards and striving for excellent service

Qualifications

• Diploma in professional studies or the academic equivalent, with 1–2 years experience in air freight.
• Fluency in English, written and oral.
• Excellent interpersonal and communication skills; customer-focused.

Responsibilities

• Receive orders from clients and analyze their needs.
• Communicate with stakeholders to provide superior service.
• Suggest innovative solutions to clients.
• Communicate relevant information to the supervisor in a timely manner.
• Open files for shipment and enter data in the system according to ISO standards.
• Organise pickup and delivery of freight according to booking.
• Book airline cargo space and ensure on-time shipment.
• Verify documents to ensure customs compliance.
• Transmit notices and documentation to clients and network.
• Keep shipment files and records updated.
• Invoice clients and ensure charges align with agreements.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

Diploma in professional studies

Tools

Microsoft Office

Job description

CEVALogistics

Permanent contract

Full Time

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE:

To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA and our clients. Keep clients informed of the status of their shipment.

WHAT YOU WILL BE DOING:

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders in order to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organise the pick-up and delivery of freight according to booking.
• Book airline cargo space and ensure that freight is shipped on time.
• Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations.
• Transmit notices and documentation to the client, CEVA network and /or recipient, including rates.
• Keep shipment files, CEVA network and agents updated.
• Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department)
• Comply with procedures established by CEVA, and within deadlines (performance indicators).
• Establish notice periods and follow up on claims.
• Issue non-conformity notices and customer complaints in accordance with ISO procedures.
• Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products.
• All other duties as requested by the immediate supervisor.

WHAT WE ARE LOOKING FOR :

Diploma in professional studies or the academic equivalent, and 1-2 years experience required in air freight:

Basic knowledge of Microsoft Office Suite; fluency in English, both written and oral; ability to communicate clearly;excellent interpersonal skills; team player; organizational and time management skills; detailed-oriented; sense of urgency; customer service.

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.