AI Solution Enablement & Copilot Technical Specialist

Insight Global; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Insight Global seeks a senior technology consultant to lead Microsoft 365 Copilot initiatives in Toronto. You will provide advanced technical triage guidance, define escalation boundaries, and shape governance for Copilot Studio and Agent Builder use cases.

Collaborating with the Copilot Adoption & Business Enablement Lead, you will create playbooks, labs, and FAQs, while coordinating with security, licensing, and platform owners to ensure scalable, compliant AI delivery.

Qualifications

• 10+ years of technology/consulting experience.
• 2+ years of Microsoft 365 Copilot experience.
• 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience.
• 5+ years of solution design/architecture experience.
• Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate).
• Experience troubleshooting, triaging, and escalating technical issues.
• Bachelor's degree.
• Financial Services experience.
• Azure AI exposure.
• Governance, DLP, and compliance experience.

Responsibilities

• Provide technical guidance for Microsoft 365 Copilot and related capabilities.
• Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners.
• Develop lightweight technical playbooks and troubleshooting guidance.
• Coordinate with owners when issues move outside Flight Academy scope.
• Partner with Adoption & Enablement Lead to convert themes into FAQs, lab scenarios, and internal guidance.
• Contribute to solution feasibility input for emerging AI use cases.
• Own technical triage guidance and advanced Copilot capability interpretation.

Skills

Microsoft 365 Copilot

Copilot Studio

Agent Builder

Prompt Engineering

Solution design

Architecture

SharePoint

Power Platform

Power Automate

Governance

DLP

Compliance

Communication skills

Training stakeholders

Education

Bachelor's degree

Tools

Power Platform

Azure AI

SharePoint

Power Automate

Job description

Key responsibilities

Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities. Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation. Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners. Maintain technical input into the escalation call sheet and support boundary model. Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios. Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns. Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance. Support advanced labs, maker enablement sessions, and technical workshops. Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake. Contribute to early solution shaping, feasibility assessment, architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases. What this role owns Technical triage guidance. Copilot Studio / Agent Builder enablement. Advanced Copilot capability interpretation. Technical playbooks and troubleshooting guidance. Technical input into support boundaries and escalation paths. Solution feasibility input for emerging AI use cases. Technical enablement for advanced labs and maker sessions. Coordination with technical owners when issues move outside Flight Academy scope. What this role does not own General support inbox operations. Day-to-day community management. CoE portal administration. Formal Help Desk ticket ownership. Formal incident management. T&O platform administration. Security/DLP policy ownership. Product roadmap decision-making. All training delivery.

REQUIRED SKILLS AND EXPERIENCE

10+ years of technology / consulting experience 2+ years of Microsoft 365 Copilot experience 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience 5+ years of solution design / architecture experience Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate) Experience troubleshooting, triaging, and escalating technical issues Strong communication skills; comfortable training and working directly with business stakeholders Bachelor's degree Financial Services experience Azure AI exposure Governance, DLP, and compliance experience