AI Programs Coordinator

Communitech; Kitchener; On-site; CAD 55,000 - 64,000; Full time

Job summary

Communitech is seeking a Program Specialist to support AI@WORK growth and delivery. You will recruit participants, coordinate program activities, and deliver an exceptional experience for businesses and students throughout the cohort lifecycle.

Working closely with Program Managers, participants, and external partners, you'll help ensure cohorts are recruited, onboarded, supported, and engaged from start to finish.

Qualifications

• 3 years of experience in program coordination, recruitment, talent acquisition, participant engagement, customer success, or a related field
• Exceptional relationship-building and communication skills
• Experience managing multiple priorities, deadlines, and stakeholders simultaneously
• Strong organizational skills and attention to detail
• Ability to work independently, take initiative, and solve problems proactively
• Experience coordinating projects, programs, events, or participant experiences
• Comfort using CRM systems, applicant tracking systems, or participant management tools
• Passion for technology, innovation, workforce development, and community building

Responsibilities

• Build and manage participant pipelines for AI@WORK cohorts
• Develop outreach strategies to attract qualified businesses and students
• Conduct outreach, information sessions, and discovery conversations
• Assess participant fit and guide applicants through the selection process
• Build relationships with ecosystem partners, post-secondary institutions, businesses, and community stakeholders
• Track recruitment activity and support achievement of cohort targets
• Support student recruitment processes, refining position descriptions, reviewing applications, coordinating schedules, and conducting screening interviews as needed
• Serve as a primary point of contact for participants throughout the program
• Support onboarding, orientation, and cohort launch activities
• Deliver a high-quality participant experience from application through program completion
• Respond to participant inquiries and proactively resolve issues or concerns
• Gather participant feedback and identify opportunities for improvement
• Foster engagement and retention throughout each cohort
• Support Program Managers in planning and execution of AI@WORK cohorts
• Coordinate participant communications, scheduling, and engagement activities
• Support participant matching, onboarding, and cohort logistics
• Maintain accurate participant records, program documentation, and reporting
• Track program outcomes, success stories, and key performance metrics
• Collaborate with internal teams, partners, and stakeholders to support successful program delivery
• Contribute to continuous improvement of program processes and participant experiences

Skills

Relationship-building

Communication

Organizational skills

Independent work

Project coordination

Tools

CRM systems

Applicant tracking systems

Participant management tools

Job description

Communitech is seeking a Program Specialist to support AI@WORK growth and delivery. You will recruit participants, coordinate program activities, and deliver an exceptional experience for businesses and students throughout the cohort lifecycle.

Working closely with Program Managers, participants, and external partners, you'll help ensure cohorts are recruited, onboarded, supported, and engaged from start to finish.