AI-Powered Application Support Lead (Hybrid)

GENPACT CANADA SERVICES COMPANY; Montreal (administrative region); Hybrid; CAD 52,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Genpact is seeking a Tech Lead - Application Support to lead a team of application support specialists, providing guidance and troubleshooting for complex issues. You will collaborate with cross-functional teams to implement and maintain applications and develop comprehensive support documentation.

You will monitor performance, coordinate with vendors for escalated cases, and conduct regular training. Stay updated on industry trends in AI-enabled enterprise solutions.

Qualifications

• Bachelor or Master degree in a relevant field (Engineering/CS/IT).
• AWS DevOps Engineer Professional and CNCF Kubernetes Administrator certifications.
• Fluent English communications and collaboration in a global team.

Responsibilities

• Lead and mentor a team of application support specialists.
• Provide technical expertise to troubleshoot and resolve complex application issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures for applications.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and issue resolution.
• Conduct regular training sessions to enhance team skills and knowledge.
• Stay updated on industry trends and best practices in application support.

Skills

Agile Methodology

Python

English Proficiency

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

AWS

Kubernetes

Job description

Genpact is seeking a Tech Lead - Application Support to lead a team of application support specialists, providing guidance and troubleshooting for complex issues. You will collaborate with cross-functional teams to implement and maintain applications and develop comprehensive support documentation.

You will monitor performance, coordinate with vendors for escalated cases, and conduct regular training. Stay updated on industry trends in AI-enabled enterprise solutions.