AI Operations Lead — Strategy, Analytics & Governance

BMO; Alberta; Sur place; CAD 70 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Résumé du poste

BMO Financial Group seeks a Manager - AI Operations to oversee monitoring, optimization, and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will collaborate with product, technology, analytics, and risk to ensure AI solutions deliver value and meet standards.

You will support the Platform Product Owner in executing AI initiatives, interpret results, manage risk, and communicate with leadership.

Qualifications

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and operational proficiency gained through education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Availability Monday to Friday 9am to 5pm EST

Responsabilités

• Acts as a trusted advisor to assigned business/group and assists in the development of AI strategy and plans to ensure readiness to meet changing business needs & strategies to support future growth.
• Assists in the development of plans for AI Operations and strategic initiatives.
• Supports the determination of priorities, current initiatives and planned initiatives in partnership with the business/group and supports requirements related to strategic management for the business/group.
• Works with stakeholders to establish the key business initiatives/priorities to support the strategic direction.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Provides input into the planning & implementation of operational programs.

Connaissances

Communication skills

Collaboration

Analytical thinking

Problem solving

Influence skills

Data-driven decision making

Availability 9am-5pm EST

Formation

Post-secondary degree

Description du poste

BMO Financial Group seeks a Manager - AI Operations to oversee monitoring, optimization, and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will collaborate with product, technology, analytics, and risk to ensure AI solutions deliver value and meet standards.

You will support the Platform Product Owner in executing AI initiatives, interpret results, manage risk, and communicate with leadership.