AI Growth & Success Manager

appearonaicom; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Appear seeks an Account Manager in Toronto to own a portfolio from day one, onboarding and activation through ongoing success. You will run quarterly reviews connecting data to client outcomes and identify expansion opportunities across brands, markets, or verticals where AI visibility matters.

You will manage renewals proactively, representing the voice of the customer to product and marketing, and use AI for account research and renewal forecasting.

Qualifications

• 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS.
• Comfortable with commercial conversations. You can discuss pricing, ROI, and contract terms without deferring to sales.
• Strong at asking the right questions in client meetings, not just presenting.
• Genuinely curious about AI and how it's changing search. Clients will ask hard questions.
• Organised and proactive: you manage your book of business systematically.
• Fluent in English. Spanish or other European languages are a plus for our client base.

Responsibilities

• Own a portfolio of accounts from day one: onboarding, activation, and ongoing success.
• Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes.
• Identify expansion opportunities within existing accounts: additional brands, markets, or verticals.
• Manage renewals proactively. You know what's at risk before it's at risk.
• Be the voice of the customer internally to product and marketing.
• Use AI natively for account research, QBR prep, renewal forecasting, and follow-up.

Skills

Account management

Customer success

Renewals

Pricing discussions

ROI communication

Questioning

Organizational skills

English fluency

Job description

Appear seeks an Account Manager in Toronto to own a portfolio from day one, onboarding and activation through ongoing success. You will run quarterly reviews connecting data to client outcomes and identify expansion opportunities across brands, markets, or verticals where AI visibility matters.

You will manage renewals proactively, representing the voice of the customer to product and marketing, and use AI for account research and renewal forecasting.