AI-Driven Doc Management Support Specialist (Entry Level)

TAG Software Group; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

Square 9 is a leading provider of AI-driven intelligent information management solutions. As a Software Support Specialist, you will join the support team delivering Level 2 and 3 assistance for customers and resellers deploying document management solutions.

This entry-level role emphasizes strong communication, technical aptitude, and problem-solving while you work with .NET technologies. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career

Qualifications

• Entry-level experience in technical support or customer-facing roles.
• High School Diploma or equivalent.
• Strong verbal and written technical communication skills.
• Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication).
• Experience with SQL Server and database management preferred.

Responsibilities

• Provide customer support for deployment and usage-related software issues.
• Resolve and troubleshoot software problems using internal ticketing tools.
• Collaborate with development and QA teams on issue resolution.
• Author and maintain knowledge base articles on common service issues.
• Manage multiple support projects with attention to detail.
• Communicate effectively with customers and internal teams.

Skills

Technical support

Customer service

Communication skills

Public speaking

Problem-solving

Education

High School Diploma

Tools

ASP.Net

IIS

Message Queuing

Authentication

SQL Server

Job description

Square 9 is a leading provider of AI-driven intelligent information management solutions. As a Software Support Specialist, you will join the support team delivering Level 2 and 3 assistance for customers and resellers deploying document management solutions.

This entry-level role emphasizes strong communication, technical aptitude, and problem-solving while you work with .NET technologies. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career